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Senior UCC Streaming Engineer

Date Posted: Mar 19, 2019

Location: Cary, NC, US, 27513

Company: MetLife

Job Location: Cary, NC


Role Value Proposition: 

The Sr. UCC Streaming Engineer is responsible for the ongoing management and stability of MetLife's video streaming platform. This role will be primarily focused on providing and maintaining stable, reliable, resilient, secure and practical video streaming and broadcast services within MetLife. This will be accomplished through a combination of internal controls and appropriate management of MetLife's external service providers, to include both on-premise and off-premise cloud solutions. Will be cross functional and assist with video conferencing, team collaboration and enterprise voice infrastructure. This position will also be responsible for the best-practices prevention of service impacting issues, identification and reaction to problems as they occur, and immediate response to ensuring service continuity.


Key Responsibilities:

  • Deliver on UCC initiatives including, but not limited to, video streaming and broadcast, video bridging solutions, video room system deployments, infrastructure management, 3rd party systems integration, desktop and mobile clients, security, enterprise voice and video streaming
  • Manage, update, and maintain video streaming platform providing enterprise streaming globally; delivering video streaming solutions that improve reliability, scale, and performance of live streams across a global team
  • Proactively maintain and monitor platform to ensure a seamless, stable, natural, and uninterrupted video streaming experience for end-users
  • Directs and oversees work of streaming and video production vendors, cultivating a network of global event resources and provide reports on vendor performance
  • Work with internal Operations and external 3rd party vendors to resolve complex end user issues
  • Participate in the design and deployment of new UCC systems solutions and projects & facilitate integration and end user acceptance testing
  • Document process, solutions to common problems and responses to frequently asked questions. Creates and submits documented resolution to knowledge base for Operations, Help Desk and third-party providers
  • Perform analysis of the networking problems as well as provide highest-level crisis management


Essential Business Experience and Technical Skills:


  • 5+ years of experience working with IP protocols (http, TS via multicast, RTMP, RTSP) for live streaming delivery over the leading content distribution networks (e. g., Akamai, Level3, etc.)
  • 3+ years in a technical role comprised of the direct management and maintenance of network, UCC, Video Conferencing, Video Streaming infrastructure
  • 3+ years’ experience with equipment operation experience in live event environment
  • 2+ years’ experience with vendor assessment and management


Preferred Experience:

  • 5+ years of experience with Cisco Unified Communication and Collaboration products, Cisco Route/Switch products and/or video streaming products (Kaltura, vBrick, Qumu, Haivision, etc.).
  • Senior Engineer level communications troubleshooting skills:
    • The ability to configure, capture and analyze traces
    • The ability to analyze tcdump files
    • Proficient with the RTMT and DNA tools
  • Experience with training, directing and coordinating the activities of junior team members
  • Global experience
  • Bachelor’s degree and/or relevant industry certifications - Cisco Certified Network Professional (CCNP), or related networking, voice, or video certification


Business Category

Global Infrastructure Technology Operations – System Engineering


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 107690 

Nearest Major Market: Raleigh