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Senior Project Lead National Accounts IT - Group Benefits

Date Posted: Aug 24, 2018

Location: Cary, NC, US, 27513

Company: MetLife

Job Location: United States : North Carolina : Cary  


Role Value Proposition: 

MetLife is the leading provider of Group Benefits to National Account clients.  The Group Benefits Solutions Delivery organization is a diverse team of project managers and analysts working towards the common goal of ensuring the customer is at the center of everything we do.  As a Sr Project Lead of IT National Accounts in the Group Benefits Solutions Delivery organization, you will be part of a Technical Account Management team focused on servicing our Group National Accounts business teams, top Third Party Administrators (TPAs), and sensitive clients. 


Key Responsibilities:

  • Responsible for:
    • Relationships: Build & maintain strong partnerships with MetLife teams (Group National Accounts, Technology, & Global Operations), top TPAs, and top/white glove clients.  Be at the table and ensure the right players are engaged so our customers have the best services and sales teams are equipped for top performance.  Work across all teams to move towards being more proactive vs reactive. 
    • RFP Process:  Advance our RFP engagement approach to be knowledgeable about the RFPs and pipeline.  Coordinate the use of tools, subject matter experts, and processes to ensure accurate and current technology responses to RFPs. Utilize tools and simple solutions to increase re-use.
  • Escalate issues to senior and executive leadership in a clear concise manner, tailoring communications to the appropriate audience
  • Implement rigorous governance and reporting processes to keep stakeholders informed and engaged


Essential Business Experience and Technical Skills: 



  • 7+ years of work experience within IT required
  • 2+ years of project and program management experience including proven track record managing high-priority projects in a complex, sophisticated customer and competitive environment
  • Exceptional analytical skills with demonstrated ability to apply analysis to actionable insights
  • Organizational intelligence and strong influence management/cross-functional leadership skills; adept at working in a matrixed structure
  • Very strong presentation and communication skills with experience providing communication to senior leaders



  • Experience working in Financial Services, Insurance and/or Banking experience is preferred
  • Experience working with or servicing Fortune 500 customers
  • Bachelor’s degree in Computer Science, Information Systems or related discipline; Master’s, MBA, and/or PMP certification added bonus
  • Six Sigma/Lean certifications


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 





MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 99604 

Nearest Major Market: Raleigh