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Manager - Process Improvement

Date Posted: Oct 3, 2018

Location: Cary, NC, US, 27513

Company: MetLife

Job Location: Cary NC


Role Value Proposition: 

The Strategy and Planning Process Improvement Manager has responsibility for leading the operational activities for the Global Infrastructure and Technology Operations (GITO) department. The goal of this position will be to ensure all operational activities (Town Halls, Operating Reviews, Marketing etc.) run effectively and smoothly across the organization. He/she will work directly with the VP of Strategy and Enablement to ensure these operational activities support the strategic direction of the organization and communicate activities to the various department leaders. The resource needs to be able to coordinate and communicate effectively with all levels of GT management, GITO departments and other supporting teams.


Key Responsibilities:

  • Lead and be owner for all key operational activities for GITO. Key activities include monthly operating reviews (MORs), financial reviews, marketing, town halls, offsite meetings and seating.
  • Own various compliance aspects of the GITO group, including reporting, operational risk management and training compliance.
  • Provide oversight and operational support GITO town halls, leadership offsite meetings and managing the schedule for large GITO activities across the organization.
  • Plan and develop content for town halls, leadership meetings and marketing materials, ensuring close alignment with the overall strategy.
  • Be GITO’s working lead for GTO or GT initiatives that need execution support



  • Has excellent working knowledge of operational and performance indicators in IT. Applying data driven decision making to draw insights to areas where GITO leaders should prioritize.
  • Solid planning and logistics experience to support Leadership Town Halls, Group onsite meetings and other key activities across the organization.
  • Effective organizational, analytical and influencing skills to drive GITO operational activities.
  • Ability to foster organizational change through multiple channels and be a change agent. Able to operate effectively in a highly matrix environment.
  • Competencies: Interpersonal Skills, verbal and written communication skills, presentation skills, sound business judgment and follow-up and attention to detail
  • 7+ years of related experience including management/leadership experience



  • Strong project management skills, PMP certified or equivalent experience
  • Consulting background  
  • Bachelor’s degree with major in business or technology related field; MBA or other advanced degree an added bonus


Business Category

Global technology and operations – Global Infrastructure and Technology Operations


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 104235 

Nearest Major Market: Raleigh