Share this Job

Director, Third-Party and LATAM Business Resilience

Apply now »

Date Posted: Nov 18, 2022

Location(s): Cary, NC, US, 27513 New York, NY, US, 10166

Company: MetLife

Job Location: United States : North Carolina : Cary  

Alternate Job Location: New York, NY

Role Value Proposition 

The Third-Party and LATAM Business Resilience Lead is a key leadership role within the Global Business Continuity team responsible for establishing, enhancing, and executing an industry-leading end-to-end framework to ensure that the company’s third-party operational risks are properly identified, evaluated, mitigated, and monitored. Reporting to the AVP Global Business Continuity, this opportunity will offer engagement across the organization and career development in this exciting and evolving area of third-party risk management, business continuity and operational resilience.  


The role will partner with TPRM to drive global effective end-to-end governance of our critical third-party portfolio. This includes ensuring third party adherence to MetLife’s standards and contractual requirements via overseeing and/or third-party BC assessments and addressing vendor performance problems. The role will collaborate with cross-functional stakeholders across the 3 Lines of Defense to develop or update policies and procedures, compliance tools and reporting templates. The role will also participate in crisis management response to third-party incidents that might impact the delivery of critical business services or internal functions. 


In addition, this role will manage the regional execution of resilience transformation initiatives across LATAM, focused on enhancing our operational readiness to continue to deliver critical business services to our customers during crisis events. The role manages the Global resilience book of work for the entire region and will partner with regional and country leadership to review and challenge results of LOB Business Impact Assessment (BIAs), Business Continuity (BC) Plans, and both BC and end-to-end service testing and execution in accordance with Global Business Continuity Resiliency Program. This role has responsibility for providing business continuity leadership support within the region during large-scale crisis events such as a pandemic or ransomware event. This role’s partnership with other risk stakeholders in third-party risk, operational risk, technology resilience and regional/country LoB leadership is critical to the delivery of a consistent, streamlined, and integrated industry-leading global resiliency framework in the region. 

Key Responsibilities 

  • Effectively engage leaders and other team members across relevant stakeholder groups including LoBs, Procurement, VMO, Information security, Technology Risk, Privacy, Finance, Business continuity, Regulatory Affairs, Audit, and Legal, to collaborate on third-party risk management activities. 

  • Accountable for building and transforming and leading Third-Party Resilience Management Program framework.

  • Facilitates governance activities to drive effective collaboration between TPRM stakeholders on issues management, risk mitigation, and program enhancement. 

  • Partner with regional business resilience leads (RBLs) and the End-to-End Testing and Exercise Lead to conduct end-to-end CBS exercises and influence updates to functional BCPs.

  • Partner with RBLs, LoBs and Technology to identify, assess, and develop controls to mitigate the unavailability of vendors critical to the delivery of critical business services (CBS) and internal functions.

  • Leads the design, development, and enhancement of third-party resilience metrics supporting functional and operational resilience scorecards, performance management, program improvements, and leadership reporting.  

  • Prepares presentations and reports to stakeholders and senior leadership on program activities 

  • Understands customer and regulatory requirements related to assigned third party portfolio, and represent Global Business Continuity team during internal, customer, or regulatory audits/assessments. 

  • Support M&A due diligence activities related to supplier and other third-party risk matters. 

Essential Business Experience and Technical Skills 

  • Strong record of success in leading business growth with significant P&L responsibility (within a given industry, e.g., Financial Services, Consumer Goods -- be specific about what this is/looks like). 
  • 10-15 years of experience within a given function (e.g., Marketing, Finance, Credit/Risk). 
  • Accomplished change management leader, able to operate effectively in a highly matrix environment. 
  • License requirement (e.g., Series 7). 
  • Undergraduate degree required, MBA or other advanced degree preferred.)

Assignment Category 


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers. 



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


The wage range for applicants for this position is $118,400 - $157,900. The role is eligible for incentive compensation under the sales incentive plan for your position. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

Nearest Major Market: Raleigh