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Director - Business Continuity

Date Posted: Apr 3, 2018

Location: Cary, NC, US, 27513

Company: MetLife

Job Location: United States : North Carolina : Cary  


Role Value Proposition: 

This role will provide enterprise resiliency coordination & consulting between Global Resiliency and MetLife’s worldwide location to support MetLife’s continuity of operations for governance and oversight.


Key Responsibilities:  

  • Assist MetLife Lines of Business in the assurance of business resiliency for allocated business units providing relationship management in terms of: Risk Management, Analysis, Provisioning & Recovery Strategies, Plan Development, Education & Awareness, Plan Validation and Business Resiliency Awareness.
  • Execute the Business Resiliency life cycle providing consulting to resiliency plan strategy and development, coordinating and consulting on exercises and conducting Plan Quality Reviews.
  • Aid with ensuring recovery strategy requirements and dependencies support business process recovery and resiliency.
  • Work closely with the Global Resiliency management as well as Business Leadership Support areas on projects which may affect the resiliency of executive business processes.
  • Ensure the Business Resiliency program components are current, effective, and address Lines of Business requirements.
  • Collaborate with Lines of Business and external business partners to remove barriers that impede the progress toward successful execution of plans.
  • Help develop overall tactical and strategic strategy to support business and team goals.
  • Automate manual processes within Business Resiliency.
  • Teach, train, mentor and support all Global Resiliency team members for elevation to their next level.


Essential Business Experience and Technical Skills:


  • Knowledgeable about governance concerning policy and standards for business continuity management.
  • Build strong customer / stakeholder relationships. Apply understanding of stakeholders (e.g., leverage best practices, advocate client position) to optimize business resiliency efforts.
  • Expert communication and written skills required for presentation development, audit relationship management and executive management requests.
  • Ability to adjust to an ever-changing business environment.
  • Experience with site and process based methodology.



  • 10+ years in a related field, preferably in professional services and/or financial services industry experience with business resiliency in a global enterprise.
  • Awareness of Business Process based planning from the Business Impact Analysis, Risk Assessment, Technical Dependency Analysis and Gap Analysis/Remediation.
  • Business Process Identification / Business Process Model Hierarchy; familiarity with business processes.
  • On call 24/7/365. 



  • Professional Certifications such as CBCP, MBCP, MBCI or FBCI
  • Proven experience working with leading standards (i.e. ISO 22301) and regulatory requirements (e.g. FFIEC), DRII Professional Practice, BCI Good Practice Guidelines.
  • Working knowledge of industry tools (e.g. eBRP and xMatters)
  • Experience growing existing projects/Lines of Business relationships, or participating in business development activities (including proposal development and client presentations)
  • MS Office: intermediate to advanced skills with Word, Excel, and PowerPoint
  • BA/BS degree or equivalent.



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 96928 

Nearest Major Market: Raleigh