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Change Management Principal - Agile Transformation

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Date Posted: Nov 16, 2022

Location(s): Cary, North Carolina, US, 27513

Company: MetLife

Role Value Proposition:   

As a member of MetLife’s Global Agile Enablement team (Global Lean-Agile Center of Excellence), you will help accelerate the next phase of MetLife’s Agile Transformation! Our team provides a leadership role in the Enterprise evolution towards agility. We are looking for Change Management Specialist that will bring the deep understanding of the communications, processes, tools and techniques needed to help manage the people side of change. You will be architecting and developing the strategy that will prepare, equip and support individuals moving through our Agile transformation so that we successfully adopt the mindset, behaviors and principles of agility. 


Key Responsibilities:

  • Identify impacted audiences by completing stakeholder analysis and impact assessments, defining personas, areas of resistance, motivators, etc. 

  • Partner with business owners to define adoption and business success 

  • Craft holistic, right-sized change strategies 

  • Partner with training and communications team members to architect and develop plans consistent with our change strategy, approach, and branding 

  • Leverage data and metrics to gain feedback and pivot as needed 

  • Partner with the Senior Vice Presidents and their leadership teams to develop a strategy and methodology to drive holistic adoption 

  • Identify change risks and develop mitigation strategies that lead to successful adoption 

  • Understand the preferences, needs and fears of a multi-generational workforce 

  • Coordinate efforts with other specialists in a hub-spoke model 

  • Manage the performance throughout the OCM lifecycle 


Essential Business Experience and Technical Skills:  



  • 5+ years of experience leading organizational change management strategy, planning, development, and delivery associated with enterprise changes of structure, systems or processes 

  • Sense of accountability to own end-to-end change plan beyond project delivery to ensure we meet our goals 

  • At least two cases where OCM principles and practices were applied for a complete lifecycle initiative 

  • Excellent communication skills with the ability to engage stakeholders across the organizations, drive consensus and a shared understanding 


Preferred Experience: 

  • OCM or Organizational Change Management Professional (Prosci) Certification 

  • Knowledge of other OCM frameworks such as Kotter OCM and McKinsey 7-S 

  • Thrives in a fast-paced environment and can flex and prioritize based on new information and program changes 

  • Track record of converting ideas to impact. Strategic thinker with a bias toward execution, focusing on benefits optimization, risk mitigation, and data-driven decision-making processes. 

  • Natural problem-solver with proven experience managing multiple unique projects and stakeholder groups 

  • Agile Product Management and portfolio-level business operations, strategies and objectives. 

  • Agile work management tools (e.g. AzDO, TargetProcess, Miro) 

  • Knowledge of Agile frameworks, methods and techniques including  


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.





MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Nearest Major Market: Raleigh