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Assistant Enterprise Infrastructure Engineer

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Date Posted: Jun 21, 2022

Location(s): Cary, NC, US, 27513

Company: MetLife

Job Location: United States : North Carolina : Cary 


Role Value Proposition:


Junior level infrastructure technology engineer who possesses hands on experience assisting with diverse virtualized technologies, including but not limited to Distributed Servers, Enterprise Servers, Storage subsystems and operating systems life cycle, patch management network configuration automation. Collaborate with Engineering, Application Development, and other departments in supporting our complex IT environments and improve reliability of products and services. Working knowledge of applications running on various platforms, physical and virtual environments, various cloud providers, VMware, Operating systems, Network devices, Storage devices and Database servers. This position supports critical business activity in a 24/7 Application Infrastructure Platforms and Services department. We are looking for an individual that can use critical thinking, collaborate across teams, have automation mindset to improve reliability, availability, and performance of our infrastructure and applications.


Key Responsibilities:

  • Assists in the planning, forecasting, architecture, implementation and identification of resource requirements for systems of low to moderate complexity.
  • Assists in identifying and resolving enterprise, storage and problems (Tier 3 support) utilizing structured troubleshooting tools and techniques. Interfaces with vendors on complex systems problems.
  • Assists in the deployment of virtualization technologies.
  • Assists in the documentation of technical standards and interfaces.
  • Analysis and implement job scheduling and system life cycle patch management tools.
  • Identifying opportunities to build innovative tools and solve unique operations problems.
  • Assists in maintaining and managing the hardware or software infrastructure using various engineering tools.
  • Assists Capacity Management team to understand enterprise hardware trends to ensure that business and customer expectations are maintained and exceeded.
  • Assists in building partnerships with project teams and works closely with internal and external customers and vendors.
  • Enjoy working with a large variety of services and technologies
  • Familiar with change management concepts
  • Creates change tickets on the ServiceNow Change Management System.
  • Assist the disaster and recovery team as needed


Essential Business Experience and Technical Skills:

Required experience:

  • Bachelor’s degree in Computer Science or related discipline or equivalent work experience required.
  • 1-3 year's experience in network design, installation and maintenance of software systems, network and operating systems or storage management.
  • Self-motivated with the desire and ability to explore and understand difficult concepts inside large architectures with the aptitude to be a good team player and the willingness to learn.
  • Working knowledge of network hardware and software, infrastructure and design, topologies and protocols.
  • Good analytical and documentation skills.
  • Good teamwork and communication skills, both verbal and in writing.
  • Ability to foster strong partnerships with business customers, peer groups and vendors.
  • Strong customer service focus.
  • Good problem-solving skills
  • Ability to dive into unfamiliar code and root cause problems- a strong object-oriented design and programming background using all the latest technologies is a must

Preferred Experience:

  • Background identifying and driving opportunities to improve automation
  • Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity
  •  Understands a SaaS, PaaS, IaaS deployment models
  • Understanding of DevOps Culture or SRE
  • Relevant industry certifications




At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”






MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 125880


Nearest Major Market: Raleigh