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Risk and Compliance Officer

Date Posted: Oct 6, 2021

Location: Brighton, GB Brighton, GB

Company: MetLife

Risk and Compliance Officer

Job Location: Brighton (2 days in the Brighton office, 3 from home)


Role Value Proposition: 


Within MetLife, Corporate Ethics and Compliance (“CEC”) delivers a compliance risk framework that enables the businesses and functions to comply with applicable internal and external rules and regulations and maintain risk levels within MetLife’s risk appetite. CEC provides constructive challenge to the businesses and functions, partnering closely with them to implement strong processes and effective controls, as well as to foster and embed a culture of compliance. 


To undertake the key responsibilities of the Risk and Compliance Officer role in an effective and customer-centric way enabling the UK Risk & Compliance team to achieve its vision and goals.


Compliance – to provide advice, guidance, support, and challenge to the business on all compliance/regulatory matters.  To assess regulatory publications (FCA and PRA), identify their impact on MetLife UK and work with the business to implement effective solutions. To undertake monitoring and testing activity, to include complex business processes. 


Risk - to facilitate the identification, measurement, management, and monitoring of operational risks within the business. To help embed a risk management culture in the business and manage the day-to-day risk management processes and procedures.


The impact of the role will be to assist in monitoring MetLife UK’s compliance with regulations and providing advice and guidance to the business on regulatory and operational risk matters thus enabling it to avoid negative impacts, such as:

  1. Brand damage and impact on MetLife’s business aim to be a trusted financial services provider
  2. Regulatory breaches – including potentially significant fines that would hit “bottom line”
  3. Potential for significant disruption to business in the event of Regulatory investigation due to compliance failures.
  4. Operational losses outside of risk appetite


Key Responsibilities: 


  1. Review regulatory developments (PRA and FCA), prepare helpful guidance to the business and Senior Management and work with them to implement any change required. 
  2. Meet with stakeholders to discuss compliance/risk topics and engage with them as a credible business partner. To include regulatory matters that impact MetLife in the UK such as FCA regulation, PRA regulation, Anti-Money Laundering and Data Protection
  3. Provide robust challenge to the business, from a risk perspective to ensure operational risks are identified and managed.  
  4. Facilitate the identification of Risks that have the potential to impact the strategic objectives of the Branch, to include conducting risk workshops.
  5. Review risk mitigation action plans for Critical/High/Medium residual risks and provide feedback.
  6. Review and link loss events/breaches against risks documented in the Risk Control Self-Assessment (RCSA) and challenge control environments in place to prevent reoccurrence
  7. Provide concise, well written and accurate reports to various levels of management on compliance and risk activities within agreed deadlines
  8. Undertake monitoring/testing against regulatory and company requirements. To include planning, fieldwork, issuing of the report, liaison with staff including senior management and following up to ensure that actions are completed.
  9. Review and approval of promotional literature and client communications.
  10. Review and update Compliance Manual ensuring it meets regulatory and business requirements in a user-friendly format.
  11. Complete regulatory reporting to the FCA
  12. Provide input and oversight to complaints received, to include final decision letters and corresponding with the Financial Ombudsman Service
  13. Assist with regulatory correspondence/requests for information
  14. Conduct training for associates on compliance and risk management topics
  15. Complete all record keeping requirements in a timely manner

Essential Business Experience  


The role holder is expected to possess relevant work experience, expected to have worked for at least three years in financial services risk/compliance roles, preferably within a life and pensions company.


  • Good working knowledge of the UK regulatory regime applicable to MetLife’s UK business, ideally FCA, PRA and data protection and preferably money laundering
  • Previous experience and working knowledge of relevant life and pensions products for retail and commercial customers
  • Ability to acquire understating of how MetLife’s UK business operates such that they can provide meaningful support and challenge to the business.    
  • Ability and willingness to effectively challenge the business, where appropriate, to ensure they undertake appropriate action to achieve the business’s objectives whilst being compliant and managing risk effectively.    
  • Good commercial awareness
  • Excellent communication skills (written & verbal), to include writing/collating reports for senior management
  • Excellent attention to detail
  • Ability to build relationships with staff at all levels in the business, including senior management, showing empathy and be able to influence and gain commitment
  • Ability to review and implement necessary policies, processes, and procedures
  • Ability to manage own workload, including working to tight deadlines and delivering on concurrent tasks
  • Proven ability to research and provide effective solutions to issues. 
  • Self-motivated, proactive, flexible, and pragmatic
  • Competent speaking in public to conduct training sessions


Advantageous experience, skills, and competencies

  • Law degree or financial services/compliance qualifications
  • Some experience of either IFA distribution or major outsourcing


MetLife will assist in the funding of Professional Fees for employees where it is relevant and aligned to your position within the organisation.  MetLife reserve the right to make a judgement on whether the subscription is relevant or not to your role as well as cease the payment at any time. This type of subscription will not incur “benefit in kind” tax. 


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.


This role is subject to the Senior Manager and Certification Regime.


All are required to comply with the FCA’s Tier 1 Conduct Rules, which are as follows:


Tier 1 – Individual Conduct Rules

  1. You must act with integrity
  2. You must act with due care, skill and diligence
  3. You must be open and cooperative with the FCA, the PRA and other regulators
  4. You must pay due regard to the interests of customers and treat them fairly
  5. You must observe proper standards of market conduct

MetLife is proud to be an equal opportunity employer.  We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.  It is the policy of MetLife to ensure equal employment opportunity without discrimination on any basis protected by law.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 120752 

We welcome applications from candidates of all backgrounds, ethnicities, genders, religions and sexual orientations. 

We strive to find the best candidate for all positions and a diverse range of applicants ensures we widen our talent pool in order to achieve this. 

Those with disabilities and neurodiverse conditions, please do let us know about your reasonable adjustments to ensure that we can best meet your needs.

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