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VP, Broker and Communication Firm Relationship Management

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Date Posted: Jul 22, 2022

Location(s): Bridgewater, NJ, US, 8807

Company: MetLife

Position: VP, Broker and Communication Firm Relationship Management


Job Location: Flexible, USA



The Group Benefits organization is responsible for the strategic direction, growth and management of MetLife's industry leading U.S. employee benefits business. Our sales force works directly with customers or through brokers, exchanges, and other third parties to distribute our broad range of Group Life, Dental, Vision, Group Disability, Global Benefits, Total Absence Management, Group Property & Casualty, Accident, Hospital Indemnity, Critical Illness and Legal Plan products and services. Group Benefits sells a broad portfolio of insurance solutions to employers and other eligible groups helping to make MetLife the largest provider of employee benefits in the United States.


The Role:

VP of Broker and Communication Firm (BCRM) manages our top global and national broker relationships.  In addition, this role will oversee our top enrollment and communication firm relationships.  The VP of the BCRM team is responsible for the overall strategy for these relationships to ensure our overall growth strategy and ensure alignment with our Market Leaders and Sales Leaders.


Key Relationships:

  • Reports to: Vice President, Product COE
  • 7 direct reports including Broker Relationship Managers, Communication Firm Relationship Managers, Firm Relationship Coordinators

Key Stakeholders: 

  • National Accounts & Regional Market Leadership
  • VP Communications
  • VP HR Technology
  • Product
  • UW & Service


Key Responsibilities:

  • Develop & secure deep understanding of each firm’s strategy including technology/digital and wellness. 
  • Develop a unique MetLife business plan to reflect partner strategy and drive execution cross functionality:
    •           Dependencies with underwriting, product, service, technology, legal 
    •           Tight coordination with NA & Regional Sales & Strategy 
    •           Tight coordination with VP HR Technology 
    •           Alignment & commitment with each firm 
    •           Quarterly benchmarks, reporting and action planning 
    •           Develop National business plans that can be executed and driven at the local level 
  • Influence senior leaders to ensure a holistic approach for prioritization, collaboration, transparency, and alignment of initiatives impacting key partners 
  • Create trusted relationships with key partners that take a long-term view of business opportunities in driving MetLife’s success 
  • Proactively create opportunities to work across both internal and external boundaries to develop innovative solutions to meet partner’s needs 
  • Maximize distribution of Group Benefits through established emerging Third-Party Technology Firms, with a focus on communication firms. Develop a deep understanding of these firms and create a strategy specific to MetLife’s offerings and what differentiates MetLife from competitors. 
  • Responsible for all metrics for both Broker and Communication Firm Financials – Sales, PFOs, Earnings
  • Assist in the development of and oversee the execution of strategies targeted to the center of excellence teams within each firm.  Work in close coordination with sales and the product COE team in these efforts


Essential Business Experience and Technical Skills:


  • 10 + years of Broker facing roles within Group Insurance
  • Deep working relationship with Large Broker Firms (i.e., Mercer, Aon, WTW)
  • Intimate knowledge of MetLife key leaders, Products, Sales, Service, UW and Legal and ability to work at leadership levels to drive decisions
  • Deep understanding of the end-to-end sales and implementation processes including enrollment, implementation, and connections through 3rd parties, including our internal & external capabilities
  • Thorough understanding of marketplace trends
  • Strong financial acumen around product earnings
  • Ability to direct and motivate team of market-facing relationship managers
  • 30%-50% Travel
  • Life and Health license 


The wage range for this position specific to Colorado is ($120,000 - $200,700).  The role is eligible for incentive compensation under the MetLife Annual Variable Incentive Plan ("AVIP") [,restricted stock units] [and performance shares] [and other long term incentive compensation opportunities].  Your eligibility for and award of incentives are governed by the terms of the applicable plans. MetLife offers a comprehensive benefits program that includes Medical, Dental, Life, Vision plus Retirement benefits and Paid Time Off.


MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 127429