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Director-Voluntary Communicati

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Date Posted: Jun 20, 2022

Location(s): Bridgewater, NJ, US, 8807 New York, NY, US, 10166

Company: MetLife

Title: Director Voluntary Communication Regional Market :


Location: NY, NJ (Hybrid/Remote-possible)

LOB/Department: Workforce Engagement/Financial Wellness & Engagement

Reports to: Vice President of Workforce Engagement



Summary of Responsibilities:

The Director Voluntary Communication is responsible for managing a team of Voluntary Communication Specialists (between 7 – 12 direct reports). Provides strategic direction and develops tactical responsibilities for a team of diverse associates.. Drives voluntary and core benefits participation results upwards of $200M annually across all products through innovative marketing and communication strategies as well as enrollment design at the customer level. Ensures that enrollment and re-enrollment plans are detailed, thorough, specific to the individual customer and are followed through to completion, including reporting. Has a deep level of product expertise across the entire voluntary portfolio and is adept at navigating the full range of internal and external resources needed to advocate for the right level of customization and change. Builds, develops and deploys talent across the operation to build competencies around enrollment, re-enrollment and communication within the organization

This individual and their teams will partner closely with the Voluntary Specialist Directors, Regional Directors and the assigned Regional Vice Presidents and sales team to drive growth of MetLife’s benefits product portfolio.




Principal Responsibilities:

1. Build new, and maintain existing, relationships with sales partners, including RVPs to increase revenue.

2. Partner with VSDs to consult and advise sales partners on value-added strategies to optimize business with brokers and clients.

3. Serves as the technical expert in everything second sale, including products and preferred enrollment platforms

4. Organization development- building a team of experts with diverse experiences from the ground up- a new organization driving results with competencies not currently developed anywhere in the organization related to enrollment strategy and practice

5. Setting strategic direction for this new organization including developing processes and procedures, defining metrics and measurements for success and identifying and building talent

6. Managing a team of remote/hybrid and in-office associates assigned by region

7. Full people management responsibilities including hiring, firing, promotions, and performance and compensation management

8. Ensure enrollment strategies and re-enrollment strategies are thorough, customer focused and executed upon.

9. Ensure resources supporting enrollment meetings are trained and prepared; Identify appropriate plan material/plan summaries and coordinate orders.

10. Measure participation and monitor Voluntary Communication Specialists activity to ensure consistent, quality results.

11. Work in conjunction with COE, Marketing and Regional and National Accounts to identify sales training opportunities and deliver expertise to aligned sales team.

12. Support re-enrollment goals across the Voluntary book of business

13. Support Voluntary Growth goals for entire USB Group book of business

14. Deliver on strategic initiatives as directed by management

15. Help sales teams build expertise and prioritize key growth opportunities.



Knowledge/Skills/Competencies Required:

· 5+ years of experience in product, sales, marketing, or wholesaling in insurance industry (internal, external or combination)

· Ability to work independently and to communicate clearly and concisely

· Proven ability to build strong relationships

· Proven expertise at end to end people management, including hiring, firing, associate development and team building

· Thorough knowledge of and proven ability to demonstrate sales and marketing principles and practices

· Expected to maintain a thorough knowledge of existing, new and enhanced products.

· Proven ability to produce results through others

· Travel up to 25% required

· Expertise interacting with customers and brokers

· Ability to act with a strong sense of urgency and resourcefulness to champion needed org change

· Ability to develop and execute strategy

· Excellent written & oral communication skills

· Ability to communicate effectively with all levels of management

· Sound business judgment

· Bachelor's degree or equivalent of experience and education




MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.