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Implementation Leader II

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Date Posted: Jul 29, 2022

Location(s): Aurora, IL, US, 60504

Company: MetLife

Job Location: Hybrid- Aurora, Illinois  


Role Value Proposition: 

Under supervision of Manager and/or Mentor, this role is responsible for the successful implementation of core or voluntary products for new customers and existing customers adding products in the Regional Market (1,000-4,999 lives).  The role will have significant customer and broker contact and be responsible for the overall satisfaction of customers and brokers with the implementation process. 

In this role, Implementation Leaders participate in post-sale activities by setting up or converting client cases, reviewing sold plan(s) and developing and following project timelines. This role will partner with other business units (Sales, IT, Contracts, etc.) to ensure that implementations are delivered consistently, timely, and accurately.  

Key Responsibilities:

  • Facilitate calls with customers and brokers to ensure accurate completion of all key deliverables in the implementation process.
  • Obtain required information to complete the installation process from sales and service partners, brokers and customers.
  • Complete final review of plan design features and administrative services and communicates to the implementation team.
  • Identify implementation-related problems and work with manager or senior staff to resolve issues.
  • Effectively load administration systems to ensure accurate plan design and efficient customer structure.
  • Conduct weekly or periodic status meetings with various parties to review progress and resolve issues.
  • Work with Product, Underwriting and Contract partners to review and execute legal documents.
  • Responsible for updating and maintaining workflow and reporting systems.
  • Transfer cases to the appropriate administration group once implementation is complete.
  • Participate on Continuous Improvement and strategic Projects during off peak season.
  • Perform other duties as assigned or required.


Essential Business Experience and Technical Skills:


  • Bachelor's degree or 3+ years relevant business experience
  • Strong communication and customer service skills
  • Detail oriented and organized



  • Client-facing Project Management experience  



Business Category

Global Technology and Operations


Number of Openings




At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers. 


MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 126842


Nearest Major Market: Aurora
Nearest Secondary Market: Chicago