Our Culture
We are committed to driving a culture of collaboration and believe in the importance of employee engagement and talent development across Global Operations.
We empower our teams to speak up by fostering timely, two-way dialogue and by delivering ongoing coaching and development.
We encourage curiosity, and we are champions of change.
We take accountability and ownership for our work, take the time to celebrate our achievements, and, above all, whether it be on behalf of our customers, business partners or each other – we listen, we engage, we act.
Empowering Employees With New Tools & Programs
We’re always seeking opportunities to innovate and challenge the current state, and that includes investments that enhance the employee experience:
Cross-functional teams, and state-of-the-art sales and service systems like Salesforce®, help our employer and benefits broker service employees work more effectively with a common sense of accountability.
Comprehensive learning programs like our claims academy incorporate industry-leading digital tools and experts to help employees get ahead in their careers.
Lean management training that empowers employees at all levels across the organization to continuously improve their work environment.
Automation for simple claims that enables claims specialists to focus on more complex cases that require their expertise.
Emotional intelligence programs like Cogito® that help employees have more effective calls with customers.
Gina Salmon, Lead Long Term Disability Claims Specialist, Global Operations
Gina began her career with MetLife in 2016 as a Senior Claims Specialist and is currently enjoying her role as a Lead Specialist in her office. As a Lead Specialist, she engages in project work, which adds a depth to her role and allows her to develop her skill set, as well as those of her teammates. Currently, she leads a project regarding fraud, waste and abuse that includes weekly group discussions on claim strategy, claim direction and best practices regarding utilization of resources.