Global Technology

MetLife is leading the charge in transforming the global insurance industry by pursuing innovation and using digital technologies to redefine the customer experience. We look at digital as being part of everyone’s job description – a common thread linking all of our teams around the world.

The MetLife Approach to Technology

We are driving capabilities in digital automation, data analytics, product distribution and innovation.

In digital automation robotic technologies, we’re focused on customer platforms. To date, we've deployed 175 robots with the majority in our back-office, and we're continuing to test in less predictable areas. The use of robots augments the work our employees do – enabling them to focus on tasks that require a special human touch.

Within data analytics, it's all about the data science architecture. We’re establishing new processes to manage data, connect it to outcomes and start finding real insights. These data-driven insights wough new products and services that anticipate and meet their needs.

Innovation is seeing huge growth with the use of artificial intelligence (AI). We’re partnering with IBM to develop an industry first Insurance Platform, paving the way for product innovation and new levels of personalized customer service. The combination of AI, cognitive computing and cloud technology enables us to discover deeper insights from data. The platform provides both enhanced service to existing customers and gives new insight and data to secure new ones.