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Part Time - Customer Service Associate (Evening/Weekend hours)

Date Posted: Nov 30, 2017

Location: St. Louis, MO, US, 63128

Company: MetLife

Job Location: United States : Missouri : St. Louis  

 

Role Value Proposition:

This position supports the Metlife’s core values of putting the customer first, being the best, making things easier and succeeding together by providing a caring representative of Metlife to guide the customer through the claim process while working together on process improvements with the customer at the center of all our decisions. 

 

Key Responsibilities:

  • Receives incoming phone calls from customers
  • Responds to questions, provides addresses and contact information, documents claims file, and research and resolves problems
  • Processes customer automobile rental arrangements
  • Indexes mail associated with claims that are not identified by desk location. May index and distribute police reports
  • Assists other units as needed. May be assigned special tasks or unit projects. Performs other related duties as assigned or required

 

Essential Business Experience and Technical Skills:

 

Required:

 

  • High school diploma/GED
  • 0-2 years related business experience
  • Strong verbal/written communication skills
  • Excellent time management skills and attention to detail
  • Exceptional customer service skills
  • Part Time Opportunity – 16-18 hours per week
  • Schedule may include days and/or evenings and weekends

 

Preferred:

  • Bachelor's degree

 

Business Category

< MetLife P&C Claims >

 

Number of Openings

<25>

 

 

 

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 


Nearest Major Market: St Louis