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Manager, Benefit Calculations

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Date Posted: Jun 11, 2022

Location(s): Tampa, FL, US, 33647 Alpharetta, GA, US, 30009

Company: MetLife

Job Location: Tampa FL, Alpharetta GA



MetLife is a leading financial services company offering its customers insurance, annuities, employee benefits and asset management options to aid in navigating life’s changes.  We are seeking motivated professionals to help drive operational excellence in the Retirement & Income Solutions (RIS) organization of Global Technology and Operations (GTO). In this role you will manage a team of analysts and administrators that perform pension benefit calculations. This can include providing day to day client services and administrative support to customers, responding to client requests, performing complex calculations in an accurate and timely manner, and preparing reports and analytical documents for internal and external customers.


Duties and Responsibilities: 

  • Lead, coach, and develop a team of benefit calculation analysts and administrators
  • Perform reviews of complex benefit calculations
  • Manage multiple projects effectively
  • Ensure associates are fully trained
  • Develop and ensure teams use standard repeatable business processes
  • Maintain high standards of accuracy and data integrity
  • Serve as a point of contact for internal and external clients, customers, and business partners
  • Translate senior management vision and assists with developing the department’s vision, strategy, service levels, and business objectives. Communicates vision and strategy to staff
  • Propose, evaluate and implement process improvements to increase efficiency and effectiveness
  • Partner with other operational areas to build strong working relations and improve workflow and organizational issues
  • Ensure all internal and external audits have been fully coordinated and thoroughly addressed within their specified timeframes
  • Perform other duties as assigned or required.


Required Skills and Competencies: 

  • Strong planning, tactical, analytical, and strategic thinking skills
  • Demonstrated leadership skills, business acumen, project management
  • Able to manage organizational change
  • Proficient oral and written communication skills
  • Able to delegate effectively
  • Knowledge of Pension Annuity products


Preferred Experience and Education:

  • 4-year college degree or equivalent experience
  • 6-10 years of related experience
  • 2-5 years of supervisory experience





At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.





MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 125713


Nearest Major Market: Tampa