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VP, Enterprise Program Management - Shared Services & Relocations

Date Posted: Mar 19, 2018

Location: New York, NY, US, 10166

Company: MetLife

Role Value Proposition: MetLife’s largest strategic initiatives are critical to the realization of MetLife’s transformation objectives.  These programs are characterized by large budgets, significant organizational and process change, multiple stakeholders, and above-average execution risk.   In order to lead these complex and transformational programs, the organization needs full time program leaders with strategic thinking, gravitas, business acumen, demonstrated execution capabilities, and the ability to influence a wide range of stakeholders.  Enterprise Program Management (EPM) Principals will oversee 3-5 large programs, exercising significant influence on the execution of these programs by providing direction to Engagement Managers (direct reports) and other stakeholders in partnership with Executive Sponsors and Steering Committees.   Principals will advise on governance, methodology, tools utilization, and talent and capability development all in an effort to ensure successful program delivery.


The Principal of Shared Services & Relocation is responsible for the management of enterprise and strategic business programs related to the development of shared services and the movement of employees through co-location hubbing strategies. The incumbent is responsible for ensuring appropriate leadership, staffing, methodology and infrastructure is deployed in support of all Enterprise strategic programs.


Key Responsibilities:

  • Lead structured meetings with Executive Sponsors and Business leaders to define program scope and translate strategies into defined business objectives and program goals
  • Oversee multiple Enterprise Strategic Programs, directing program leaders and advising stakeholders
  • Establish appropriate governance, processes, and tools to enable portfolio over-sight, risk management, dependency management, approvals, and monitoring of projects/programs within own portfolio
  • Build productive relationships and personal credibility with MetLife executives in corporate functions and regions, in a highly matrixed global environment
  • Develop advisory relationships with key stakeholders aligned to own portfolio, to improve internal capabilities, better understand current and future business challenges, and to build trust and commitment
  • Ensure appropriate financial and reporting processes are in place to provide transparent and frequent reporting on program value and risks
  • Provide senior program management representation at program governance meetings with executive and senior management
  • Ensure that support functions deploy appropriate resources in support of strategic programs
  • Model and coach all EPM team members toward GTO key behaviors and the realization of operational excellence practices within EPM
  • Create a high accountability / high performance culture
  • Recruit top talent for EPM from inside and outside the company
  • Assist with placement of top talent in EPM into MetLife leadership roles outside of EPM
  • Manage and coach Engagement Managers to higher levels of performance.
  • Sponsor projects to improve Enterprise Program Management’s Framework, tools and templates.
  • Anticipated travel up to 35%


Essential Business Experience and Technical Skills:

  • 10-15+ years of leadership experience in financial services
  • Management consulting and/or business-side (non-IT) program management experience required
  • Outstanding executive communication skills, written and oral
  • Strong strategic thinking and tactical execution capabilities; brings critical thinking and intellectual rigor
  • Able to work in and bring clarity to ambiguous, evolving environments
  • Personifies a high performance / high accountability mentality, demonstrated in large, (global) matrixed initiatives
  • Contributes to a culture of innovation, collaboration, and partnership with a willingness to proactively coach, facilitate, share knowledge, and be the role model and advocate for a changing organization
  • Inspirational leader with proven success directing, motivating and developing program staff (greater than 100+ direct and matrices reports)in an evolving environment
  • Demonstrable experience planning and managing a project portfolio of greater than $250M annual spend and running (successful) projects in $50-75MM+ range
  • Proven experience running portfolios consisting of off-shoring; low cost on-shoring; corporate relocations and shared services programs for a global organization
  • Strong interpersonal, conflict resolution and negotiation skills
  • Bachelor’s degree and related field experience required; advanced degree preferred
  • Experience in both program management and P&L strongly preferred
  • Experience with large scale M&A integrations or divestitures preferred



Leadership Competencies:

  • Thinks Strategically – Sets direction aligned to the company’s strategy, applying external and global perspective to meet local and global needs.
  • Motivates People – Gains people commitment to achieve business objectives through clear communication of the company’s vision and flexing leadership styles to inspire high performance.
  • Creates Partnerships – Authentically builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives.
  • Seizes Opportunity – Seeks new opportunities and ways to create balanced business growth while improving operational capabilities.
  • Drives Results – Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.

Key Relationships:

  • Reports to: Vice President, GTO Transformation
  • Direct reports/team: 3-5 direct reports/ Contractors, mgt consultants, and virtual teams of approx. 25-100 resources
  • Key Stakeholders: Executive Group, Head of GTO, Enterprise Executives




MetLife, through our subsidiaries and affiliates, is one of the largest life insurance companies in the world. Founded in 1868, we are a global provider of life insurance, annuities, employee benefits and asset management. Our employees serve approximately 100 million customers, individuals and businesses, including over 90 of the FORTUNE 100®. 


We are ranked #40 on the Fortune 500 list and #48 on the Forbes Global 500 list. We have operations in nearly 50 countries, and hold leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. We are also one of the largest institutional investors in the U.S. with an over $500 billion general account portfolio as of December 31, 2015. 


In 2015, FORTUNE Magazine’s World’s Most Admired Company survey named us #1 in the Life and Health Insurance industry. In 2016, we were named to the Dow Jones Sustainability Index (DJSI) for the first time. DJSI is a global index to track the leading sustainability-driven companies.


While we have tremendous respect for the past, we are a company firmly focused on the future. To adapt to a changing world, we are undergoing one of the most dramatic transformations in our history to reinvent how we do business so we can thrive in any environment. We are moving away from a traditional product-development model to one driven by customer insights. We are challenging historical norms by humanizing our industry and designing every customer experience to reflect the modern company we’re becoming. Our goal in everything we do is to offer customers truly differentiated value propositions that allow us to establish clear competitive advantages. We pride ourselves on being a trusted partner to our customers as they navigate life’s twists and turns.


At the center of our business strategy is a commitment to One MetLife – collaborating, sharing best practices, and recruiting, developing and retaining the best talent in the industry. We live by our values:  Put Customers First, Be the Best, Make Things Easier, and Succeed Together. They guide how we operate every day. 





MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Nearest Major Market: New York City