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Desktop Software Deployment Analyst (TRICARE)

Date Posted: Dec 5, 2017

Location: Cary, NC, US, 27513

Company: MetLife

Job Location: Cary, NC

 

Role Value Proposition: 

This role is within our Infrastructure Services Distribution and Automation Operations group and will support day to day software installations/deployments of basic to medium level of complexity to servers and workstations across multiple platforms. Also develops packages for release of off-the-shelf software and internal application on multiple platforms.

 

Key Responsibilities:  

  • Performs basic client workstation and enterprise wide installations of third party software across multiple platforms
  • Evaluates package requests when assigned
  • Analyzes requirements and plans deployment method
  • Creates basic and medium level complexity customer requested packages and deployment scripts as per documented requirements
  • Coordinates Unit, Regression and Integration Testing of deployment packages
  • Attain appropriate sign off from requestor when required
  • Ensures availability of software packages for enterprise distribution on the software distribution portal
  • Researches and resolves Help Desk tickets for client side third party software problems
  • Maintains software library containing MetLife acquired software
  • Escalates issues to senior team members when necessary
  • Some off hours package deployments

 

Essential Business Experience and Technical Skills:

Required:

  • 2+ years of experience with software deployment using SCCM
  • 2+ years of experience with creating basic to medium complex software packages
  • 2+ years of experience supporting and delivering efficient deployment/distribution automation
  • 2+ years of experience with troubleshooting software installs on workstations remote
  • 2+ years of experience with Windows Operation system experience
  • Ability to perform problem determination, resolve software install issues, follow process/procedures and work in a fast pace environment with little supervision.
  • ADP or equivalent certification preferred, or must be obtained within 6 months of employment. US citizenship is a requirement for certification.

 

Preferred:

  • BA/BS in related field

 

Business Category

Global Technology & Operations – Enterprise Infrastructure Service Operations

 

Number of Openings

1

 

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

 

 

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 92566 


Nearest Major Market: Raleigh