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AVP, Robotic Process Automation

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Date Posted: Jul 3, 2022

Location(s): Cary, NC, US, 27513

Company: MetLife

PositionAVP, Robotic Process Automation


Job Location: Cary, NC


Hybrid schedule: Cary, NC (3 days in the office, 2 days working from home)


Department: Digital Automation team is responsible for exploration, evaluation, onboarding, implementation, governance, platform management, and support of various digital automation technologies including robotics process automation, intelligent automation, conversational AI, business process management, in support of all lines of business across 40+ markets around the world.​


The Role: AVP, Robotic Process Automation (RPA) will lead MetLife's Robotic Process Automation product team. You will be responsible for the end-to-end product lifecycle, including ideation, creation, adoption and support of business process automation solutions using RPA and other automation tools.  As the leader of RPA, you will lead the RPA roadmap, as well as, help shape emerging technologies in automation and AI.


Key Relationships:

  • Reports to: VP, Head of Digital Automation
  • Direct reports/team: 5/15
  • Key Stakeholders: Numerous business stakeholders across business segments and supporting functions, e.g. Legal, Finance, IT, Ops, Audit, etc.


Key Responsibilities:

  • Lead RPA product team through the entire product development lifecycle including ideation, creation, adoption and support, as well all aspects of leadership, including, planning, budgeting, forecasting, innovation, engineering, delivery and people management
  • Partner with head of programs, operations leaders, country leads, and IT leaders across MetLife to understand business problems, build project roadmap, and deliver solutions to enhance customer journey
  • Partner with other product and service teams within digital automation to develop broader automation strategy, as well as collaborate in delivering solutions that require multiple automation products
  • Lead RPA center of excellence (CoE) and continually develop standards, best practices, reference implementations; provide training, consulting, and governance to partners across the world and support them in delivering and operationalizing automation solutions with increased efficiency; support federated development model and enable partner teams to develop and support high quality automation solutions
  • Increase adoption of agile best practices to deliver value to business quicker; lead multiple agile teams to deliver timely, cost effective, and high quality automation solutions
  • Hire, mentor and develop talent across different functions of the team while supporting GTO workforce strategy; create an environment of trust, collaboration, and excitement within RPA team, and across peer teams, and inspire everyone towards the common goal of creating solutions that drive to better customer experiences
  • Rentlessly pursue new and innovative ways to create better solutions for our customers, as well as find opportunities to re-engineer existing solutions for greater efficiency and performance
  • Provide timely and best in class product support by constantly listening to the needs of our customers and continuously improving our applications and processes
  • Enhance application development and deployment processes to align with DevSecOps goals and increase automation to reduce manual activities; modernize tech stack to increase currency, improve stability and reduce risk; evaluate infrastructure footprint and transition applications to cloud as much as possible


Candidate Qualifications:

   Essential Business Experience and Technical Skills:

  • 10+ years of experience in software development; 5+ years of experience in leading teams
  • Deep understanding of RPA space, including hands on development experience with industry standard commercial and open source products and services, such as BluePrism, Robot framework; Experience with intelligent automation solutions a plus
  • Experience developing and deploying RPA apps to scale in production, including experience developing solutions that integrate with other automation solutions, such as, data digitization, workflow, conversational AI
  • Experience in building and leading cross functional product engineering teams
  • Experience in agile software development lifecycle
  • Experience applying DevOps practices and tools, including automated build, test, deploy pipelines
  • Experience with cloud technologies from providers such as Azure, and experience deploying apps in various cloud deployment models such as, IaaS, PaaS and SaaS
  • Ability to inspire and lead teams, and define vision and strategy and organizational change 
  • Proven experience identifying, evaluating, adopting and operationalizing innovative technologies and solutions
  • Experience with process Improvement and partnering with business units to identify automation opportunities
  • Experience working in financial services and insurance is preferred
  • Outstanding executive communication skills, written and oral
  • Bachelor's degree in information technology or related field or equivalent experience


   MetLife Success Principles

  • Experiment with Confidence – Courageously learn and test new ideas without fear of failure
  • Act with Urgency – Demonstrate speed to action with agility and determination
  • Seek Diverse Perspectives – Source ideas and feedback to expand thinking and make informed decisions
  • Seize Opportunity – Drive responsible growth and identify areas for continuous improvement
  • Champion Inclusion – Foster an environment where everyone is valued, heard, and can speak up
  • Create Alignment – Partner with others across the organization with candor and transparency
  • Take Responsibility – Be accountable and act in pursuit of the right outcomes
  • Enable Solutions – Anticipate and address obstacles while managing risk
  • Deliver What Matters – Execute meaningful priorities and follow through on commitments


MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $664.7 billion of total assets under management as of September 30, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”        


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.  Visit us at to learn more about our brand, history, and values. 


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to or call our Employee Relations Department at 1-877-843-3711.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.



Nearest Major Market: Raleigh