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Account Management Consultant

Date Posted: Dec 12, 2017

Location: Atlanta, GA, US, 30339

Company: MetLife

Job Location: United States: Atlanta, Georgia


Job Summary:

Provide support to customers and brokers within the Regional Market segment


Functional Responsibilities:

  • Supports sales staff in the internal and external post-sale activities associated with the acquisition of new business and in maintaining existing client relationships
  • Main point of contact for all broker related inquiries

  • Conducts post-sale enrollment meetings; presenting product information, distributing approved materials, collecting forms and answering questions
  • Promotes, organizes, and attends enrollment meetings and benefit fairs for assigned customers
  • Works with internal partners to resolve escalated issues, request needed plan performance reporting and develop marketing plans
  • Prepares presentation materials
  • Actively participates in finalist meetings for prospective customers, stewardship meetings for existing customers and broker meetings to discuss both
  • Ensures proper licensing and appointment paperwork is in good order for writing agents
  • Actively participates in the implementation process
  • Demonstrates strong client-specific product knowledge and provides consultative assistance on issues related to their plans
  • Stays informed of specific client activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.)
  • Tracks renewal status and margin position, negotiation of rates, working with underwriting to request alternate plan designs as necessary and initiation of amendments borne out of final decisions
  • Mentors newly hired associates and assists with process training
  • Facilitate ongoing meetings with internal partners to ensure customer and/or broker inquiries are completely resolved
  • Performs other duties as assigned or required by specific market


Essential Business Experience and Technical Skills:

  • Bachelor’s degree
  • 5-7 years customer service experience
  • Life and Health license
  • Proficient in MS Office, particularly Excel and PowerPoint
  • Able to maneuver within multiple complex systems at same time
  • Strong product knowledge
  • High level understanding of underwriting
  • Excellent presentation skills, oral and written communication skills
  • Strong organizational skills
  • Able to work well with others as well as independently
  • Able to solve problems and think creatively
  • Ability to recognize opportunities to recommend new product offerings


Business Category



Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Nearest Major Market: Atlanta