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AVP, Head of MetLife Japan Technology Services

Date Posted: Aug 27, 2018

Location: Tokyo, 13, JP, 0

Company: MetLife



Job Location:  Tokyo


Role Value Proposition: The purpose of this position is to increase the efficiency and effectiveness with which the Japan IT Application Development (AD) and Infrastructure division delivers its services to the business, by improving the processes and tools we use, either by sharing existing assets and practices from around MetLife, or by introducing new processes and tools.  The focus of the role is on AD’s own organization, processes and technology, with a value added impact to stakeholders who include the business and other groups that GTO serves, and the global/enterprise groups with whom GTO needs to work and to whom it must provide accurate and timely information.


To achieve the overall goal, the role will need to meet these objectives:

  • identifying gaps or deficiencies in the existing portfolio of tools and processes;
  • suggesting and implementing solutions to remedy them;
  • taking requirements for reporting or governance that come from the business or from Global Technology and Operations (GTO) and implementing local (Japan) solutions to meet those requirements; 
  • Continually scrutinizing and questioning the status quo in all levels of IT management, to challenge and help us to do better: the position needs to be a champion for change and excellence.



Key Responsibilities:

In the short-term, the role will need to enhance the following key initiatives:

  • Control and reporting of the annual Technology Expense Budget
  • Govern project, program and other initiative status reporting so that we have constant, early and accurate information about the success or otherwise of the work we are doing
  • Manage annual, quarterly and monthly reporting processes for KPIs and scorecards up to the Japan CEO and to GTO management
  • Implement and/or enhance governance processes for starting and stopping projects, including adherence to Delegations of Authority (DoA) limits, and Global methodology rules
  • Implement resource planning and evaluation mechanisms so that we have the right numbers of people, in the right places, with the right skills
  • Prioritize key GTO Strategic Initiatives to ensure alignment with Japan Business Goals & Objectives


In the longer term, the role will need to:

  • Launch, when necessary, specific innovation exercises to address particular business or internal GTO needs, in conjunction with the GTO Innovation team
  • Launch, when required, specific initiatives to implement new requirements for procedures from GTO or from Japan management
  • Report and evaluate our own success or failure in improving GTO efficiency and effectiveness, and take steps to keep improving both
  • Assist GTO management in performing reviews of progress on major and/or troubled projects
  • Provide guidance to GTO and Japan business management on all aspects of project and program management


Travel Requirements:  10-20%


Essential Business Experience and Technical Skills:

  • 10-15+ years of experience in large, global corporate environment preferably financial services industry; 10+ years of IT PMO and governance experience.
  • Bachelor’s degree and/or related field experience required; Advanced degree preferred.
  • Demonstrable experience planning and managing a project portfolio of greater than $50M annual spend.
  • Organizational Change Management expertise.
  • Excels at working with distributed, global teams.
  • Proven experience in providing service to internal stakeholders to achieve successful project outcomes
  • Large corporate environment experience where coordination, collaboration and communication across multiple organizations is required for alignment, approvals, decision-making and governance
  • Understanding of the principles and frameworks of successful project management from a support perspective
  • Understanding of project delivery and acceptance processes within a fast-paced business environment
  • Expert in effective management of multiple, concurrent projects
  • Demonstrated capability for problem solving, decision making, sound judgment, assertiveness
  • Expert influencing skills to manage enterprise stakeholders, business partners, and teams of diverse composition (e.g. varying skill sets; in-house and outsourced) who are not direct reports
  • Business Level language proficiency in Japanese and English


Leadership Competencies:

  • Motivates People – Gains people commitment to achieve business objectives through clear communication of the company’s vision and flexing leadership styles to inspire high performance.
  • Creates Partnerships – Authentically builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives.
  • Seizes Opportunity – Seeks new opportunities and ways to create balanced business growth while improving operational capabilities.
  • Grows Talent – Inclusively and pro-actively develops talent, empowers individuals and manages diverse teams to drive engagement and performance.
  • Drives Results – Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.

Key Relationships:

  • Reports to: VP, Planning & Portfolio Management
  • Direct reports/team: 5 direct reports/25 FTEs + contractors
  • Key Stakeholders: MLJ: MetLife Japan Executive Management Committee, GTO senior management, global IT vendors, MLJ key vendors, Legal, Procurement, PPPO, Finance, BAP




MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with more than $500 billion in managed assets as of December 31, 2016. We are ranked #42 on the Fortune 500 list for 2017. In 2017, we were named to the Dow Jones Sustainability Index (DJSI) for the second year in a row. DJSI is a global index to track the leading sustainability-driven companies.