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VP, Head of Asia Compliance, ex-Japan

Date Posted: Feb 24, 2019

Location: Taikoo Place, HK, HK, HKG

Company: MetLife

Position:  VP, Head of Asia Ethics & Compliance, ex-Japan

 

Job Location:  Hong Kong

 

Department:  Corporate Ethics and Compliance – Asia/ EMEA / LatAM Compliance

 

The Role:

This position is primarily responsible for providing strategic leadership in supporting business growth objectives in the Asia region, excluding Japan, by promoting professional and ethical standards and establishing a compliance culture across operations.  Working with the Regional Business and International Ethics & Compliance leadership, this position develops short and long term goals for the Asia ex-Japan region and leads the strategic initiatives to reach these goals.  The position will also be responsible for overseeing the implementation, support and enhancement of Ethics & Compliance programs and initiatives in each country by providing the necessary coaching, training and direction needed for the country compliance teams to achieve objectives.  Position requirements may change frequently as organizational and business needs change.  As such, the position requires an ability to deal with ambiguity and change, ability to provide strategic leadership as well as tactical support/direction as needed, and an ability to work well within a complex matrix organization.

 

This position will be based in Asia and will require international travel. The incumbent will have direct interaction with associates and business clients in other regions and time zones, therefore hours of work at times may be non-traditional.

 

Key Responsibilities:

  • In partnership with the business, responsible for leading and instilling corporate vision, developing and executing on strategy that positions MetLife’s Ethics & Compliance (E&C) practices and company reputation as a competitive edge in the market.
  • Direct a disciplined compliance risk management program, including the inventory of laws and regulations, compliance risks, controls, risk assessments, monitoring and testing plans, and test results.
  • Supervise a staff of 80 professionals in 9 countries.
  • Study trends, monitor industry practices/developments, new regulations, and emerging risks, and advise leadership/provide guidance on ways to leverage those opportunities to drive business growth while upholding company reputation, ensuring compliance with laws & regulations, and treating customers fairly. 
  • Direct and provide general oversight, of ethics and compliance programs in MetLife’s Asia ex-Japan operations, including policies and procedures, controls, training, communications, and corrective action relating to all insurance laws and regulations as well as other applicable laws and regulations including money laundering and corruption. 
  • Ensure regional/country compliance organization is well designed, staffed, and developed to achieve company goals as well as to quickly adapt to changing market/business needs
  • Ensure compliance with local sales practices regulations, as well as driving improvements in both the business controls and compliance monitoring in these areas.  Direct and provide general oversight in the Asia ex-Japan region to ensure the following:

 

  • Hiring process includes an appropriate focus on the honesty and integrity of the new hires;
  • Proper compliance training takes place in all areas of the company, with a special focus on the   distribution arm;
  • Products are designed in accordance with all applicable laws and regulations and with MetLife standards;
  • Sales/marketing materials are in compliance with all laws, regulations and company policies;
  • Sales meet company requirements for suitability and are properly documented;
  • Customer complaints are properly handled and are reviewed to identify significant compliance issues and that such issues are properly addressed/corrected;
  • Customer contracts are issued and administered in a timely fashion and in accordance with all laws, regulations and company policies;
  • Changes in laws or regulations are appropriately reflected in changes to policies and procedures and properly communicated to personnel;
  • Appropriate discipline takes place and is properly documented for infractions of laws, regulations, and company policies;
  • Effective Compliance Risk Management Program; and
  • Effective compliance review program for sales distribution offices/channels.

 

Key Relationships:

  • Reports to: SVP Compliance, Asia / EMEA / LatAm
  • Direct reports/team: 80 professionals in 9 countries
  • Key Stakeholders: Regional Business and International Ethics & Compliance leadership

 

Candidate Qualifications:

  • At least ten years’ experience leading compliance or audit teams at major multinational firms;
  • JD degree from an accredited law school along with strong academic record
  • Strong understanding and application of risk management;
  • Strong understanding and application of corporate governance principles;
  • Ability to influence partners, find ways to harness diverse views in effectively achieving strategic goals;
  • Creative, innovative, and practical problem solving;
  • Excellent ability to coach, develop, and mentor compliance teams of different backgrounds and cultures;
  • Strong analytic capabilities with ability to identify key barriers and core problems, and apply problem solving skills to deal creatively with difficult situations;
  • Excellent communication skills (written, oral, and presentation) and the ability to prioritize and simultaneously manage multiple projects;
  • Strong interpersonal and teamwork skills required including the ability to work effectively, develop trusting relationships, and be able to influence others beyond direct control, across  organizational levels, countries, and cultures;
  • Ability to work and adapt in changing environment;
  • A broad business acumen with strong emphasis on motivational leadership and communication; and
  • Ability to travel internationally approximately 50% of the time.

 

Leadership Competencies:         

  • Motivates People – Gains people commitment to achieve business objectives through clear communication of the company’s vision and flexing leadership styles to inspire high performance.
  • Creates Partnerships – Authentically builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives.
  • Grows Talent – Inclusively and pro-actively develops talent, empowers individuals and manages diverse teams to drive engagement and performance.
  • Drives Results – Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.

 

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

 

We are one of the largest institutional investors in the U.S. with more than $500 billion in managed assets as of December 31, 2016. We are ranked #42 on the Fortune 500 list for 2017. In 2017, we were named to the Dow Jones Sustainability Index (DJSI) for the second year in a row. DJSI is a global index to track the leading sustainability-driven companies.

           

Our goal in everything we do is to offer customers truly differentiated value propositions that allow us to establish clear competitive advantages. We pride ourselves on being a trusted partner to our customers as they navigate life’s twists and turns. Visit us at www.metlife.com to learn more about our brand, history, and values.

 

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

 

MetLife maintains a drug-free workplace.