Workplace Accommodation Consultant

Apply now »

Date Posted: Sep 5, 2023

Location(s): Remote, US, 0

Company: MetLife

Job Location: United States : Pennsylvania : Pittsburgh

Alternate Job Location: Not Applicable : Not Applicable

Work Arrangement: Virtual


Role Value Proposition: 

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to individual and institutional customers. We’re united by our purpose to help our customers and each other create a confident future; we’re guided by empathy; and we’re inspired by each other to make a difference in the lives of our coworkers, customers, communities, and the world at large. At MetLife, it’s #AllTogetherPossible. Join us!  


The Workplace Accommodation Consultant is a member of the Employee Relations (ER) team and will respond to individuals with disabilities workplace accommodation requests within the US.  The role is responsible for the handling of employee and candidate requests for reasonable accommodations and facilitation of the interactive process.  This position may also provide consultation and resolution of ER inquiries related to total absence management, FMLA, workers compensation and leaves related to federal/state and local employment laws.


Key Responsibilities:

  • Assesses the individuals need for reasonable accommodation, maintains a clear understanding of essential job functions, determines physical and mental demands of the job, engages in the interactive process to determine the most effective and efficient solution that is consistent with the needs of the business and the employee or candidate.
  • Obtain, review, and interpret confidential medical documentation to determine whether the individual qualifies as an individual with a disability and has a need for a reasonable accommodation.
  • Advises and educates employees and managers regarding disability rights and employer responsibilities under the ADAAA regulations applicable to reasonable accommodation requests.
  • Utilizes internal and external resources (i.e., Legal partners, IT partners, Facilities and Services, Job Accommodation Network) to identify and present effective reasonable accommodation solution(s) to the employee or candidate and management.
  • Gathers relevant facts and documentation from other appropriate resources (i.e., Employee Relations (ER) Case Management System, job description, historical accommodation files). Documents reasonable accommodation requests, the interactive process, and recommendations in the ER Case Management System.
  • Engages the individual’s health care provider (HCP) in circumstances when the person may not have an obvious or previously documented disability or medical condition.  Interactions may include but are not limited to preparing and sending correspondence to the health care provider and/or engaging in discussions with the HCP, nurse, or other medical personnel.  
  • Provides effective service, support, consultation and resolution of ER inquiries and issues involving total absence management, including FMLA matters, workers compensation and leaves related to federal/state and local employment laws.
  • May respond to, assess, and determine the appropriateness of conducting fitness for duty evaluations including but not limited to communicable disease related matters.  Gather required documentation and submit relevant information to vendor for medical review and assessment.
  • May handle matters involving individuals with communicable diseases/medical conditions which include investigating the extent of contagiousness and posed risk to others in the workplace, review of information provided by the Centers for Disease Control (CDC), health care provider and other involved parties.


Essential Business Experience and Technical Skills:


  • 3-5 years of experience in the handling of reasonable accommodation matters; in addition, preferred experience in Human Resources related matters.
  • Proficient knowledge of employment laws including the ADAAA and FMLA and company policies and procedures
  • Knowledge and understanding of federal and state employment laws and regulations to provide solutions that minimize risk for MetLife.
  • Demonstrated ability to interpret and apply policies and regulations to a wide variety of situations in the business environment.
  • Strong negotiation and influencing skills.
  • Excellent organizational skills and the ability to manage multiple priorities and business requirements simultaneously.
  • Strong analytical, problem-solving and judgement skills
  • Strong consultative, listening, and written and verbal communication skills.
  • Ability to demonstrate independent thinking and work in ambiguous situations.
  • Ability to maintain confidentiality and manage sensitive information appropriately.


  • Bachelor’s degree in human resources or a related field, or equivalent experience

Assignment Category

Full Time

Business Category

US Business


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


The wage range for applicants for this position is $66,900 to $89,200. This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.