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Vendor Management Consultant

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Date Posted: Jun 17, 2022

Location(s): Wilmington, DE, US, 19801 New York, NY, US, 10166 Tampa, FL, US, 33647 Irvine, CA, US, 92614 Dallas, TX, US, 75240 Aurora, IL, US, 60504 Bridgewater, NJ, US, 8807 Cary, NC, US, 27513 Atlanta, GA, US, 30328

Company: MetLife

Job Location: Wilmington DE, Bridgewater NJ, New York NY, Cary NC, Tampa FL, Atlanta GA, Aurora IL, Dallas TX, Irvine CA, or open to other MetLife Office Locations


Role Value Proposition: 

MetLife Worldwide Benefits is a trusted partner with personalized member services.  Our focus is on ensuring that the globally-mobile employee has the best benefits experience. The Vendor Management team is responsible for third party oversight of strategic vendor relationships. This role reports to the manager of vendor management and network development.


Key Responsibilities:  

  • Ownership of assigned TPA(s) / local solutions. Develop and maintain smooth working relationship with external & internal partners.
  • Develop and deliver presentations to management, vendors, and other stakeholders
  • Responsible for understanding Service Level Agreement requirements and for managing vendors to those requirements.
  • Assist with implementation of yearly network growth and development strategy in respect to your assigned TPA. Work closely with your assigned vendor to ensure continuous network growth and address any ongoing network access issues.
  • Work on annual strategy implementation to increase In-Network provider utilization and discount savings for your assigned TPA.
  • Responsible for negotiating complex domestic and overseas vendor contracts, contract standards, and Service Level Agreements.
  • Responsible for partnering with Sourcing, Procurement, Legal, Operations, and other Lines of Business departments to develop or update contracts.
  • Assist in setting metrics to monitor and measure performance to ensure customer needs are being met
  • Perform assessments of vendor performance. Create action plans to address underperformance
  • Weigh costs, benefits, and risks before recommending course of action.
  • Set up strategic renewal plan focusing on the clients’ needs and capacities, conduct regular broker / client meetings to assist with benefit inquiries, claims escalations and urgent request from members



Essential Business Experience and Technical Skills:


  • 3+ years related vendor management and/or network development experience
  • Bachelor's degree or equivalent of experience and education
  • Demonstrates strong project management capabilities and excellent verbal and written communication skills.
  • Able to summarize facts, variables, alternatives, and potential outcomes to assist team with decisions-making.
  • Detail oriented with proven ability to question assumptions and identify opportunities within existing practices and results driven.
  • Communicates clearly verbally and in writing.


  • 2+ years in the healthcare industry
  • Demonstrates a big picture understanding of the business, its interrelationships and priorities.
  • Participates in planning change efforts.
  • Develops an awareness of customs, values, and work practices of others.
  • Able to engage and influence others (people skills).



Business Category

Worldwide Benefits


Number of Openings




Up to 25%



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.





MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Nearest Major Market: Wilmington
Nearest Secondary Market: Philadelphia