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Expat Customer Service & Claim Specialist

Date Posted: Apr 1, 2021

Location: Wilmington, DE, US, 19801

Company: MetLife

Role Value Proposition: 

This role is the face of MetLife to our customers.  They are often the sole point of contact for coverage questions and claims issues.  Having an empathetic and effective communicator makes all the difference in creating “a trusted partnership with personalized member service” that helps us achieve our goal of customer persistency greater than 90%.


Key Responsibilities:

  • Answering emails and phone calls from customers
  • Processing claims
  • Accurately documenting systems
  • Performs other related duties as assigned or required.


Essential Business Experience and Technical Skills:


  • 1-2+ years of customer service and administrative experience
  • Strong computer skills with proficiency in the Microsoft Office Suite
  • Strong written and verbal communication skills required
  • Ability to work autonomously or with others to effectively handle multiple tasks, prioritize deadlines appropriately, and remain flexible.



  • Associates or Bachelors degree preferred
  • Salesforce experience
  • Insurance experience
  • Call Center experience
  • MS Access experience is a plus


Business Category

Group Benefits


Number of Openings




At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $651 billion of total assets under management as of September 30, 2020. We are ranked #48 on the Fortune 500 list for 2020. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Requisition #: 116696


Nearest Major Market: Wilmington
Nearest Secondary Market: Philadelphia