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Post Issue Services Rep II

Date Posted: Mar 7, 2019

Location: West Des Moines, IA, US, 50061

Company: MetLife

Job Location : United States : West Des Moines : Iowa     


Role Value Proposition: 

Global Technology & Operations (GTO) includes over 17,000 associates across 42 countries Service our customers in operations and global customer call centers where we deliver global support services, including global real estate, global corporate security, and global innovation.  This role, for a Post Issue Services Rep II, will be responsible for the intake of calls and responding to researching, follow-up, and resolution of issues raised by internal company agents, representatives, or other employees dealing with company products and services for their customers. 


Key Responsibilities: 

  • Handles inquiries and problems that are non-routine and may require adaptation of response and problem solving techniques.
  • Research and resolves moderately complex requests and discuss options.
  • Performs other duties as assigned or required.


Essential Business Experience and Technical Skills:


  • High School diploma
  • 2+ yrs. related experience



  • Bachelor’s degree
  • 4+ yrs. related experience
  • Series 6 preferred
  • Strong customer satisfaction focus.


“At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 107286 

Nearest Major Market: Des Moines