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New Business Representative II

Date Posted: Nov 27, 2017

Location: West Des Moines, IA, US, 50266

Company: MetLife

Job Location: United States: West Des Moines, Iowa


Summary of Responsibilities: 

The primary responsibility of a New Business Inbound Calls Representative is to support financial advisors and our internal wholesalers with inquiries concerning pre-sale questions and newly submitted business.  A New Business Inbound Calls Representative also researches and resolves customer requests and inquiries as well as refers questions and inquiries to appropriate administrative areas for processing and resolution.  An associate in this position is expected to utilize various resources to assess a situation and determine an appropriate course of action.


Key Responsibilities:  

  • Answer incoming phone calls regarding annuity products from financial advisors and wholesalers responding to inquiries regarding policy provisions and/or status updates
  • Research and resolve customer requests
  • Stay current on procedures, corporate initiatives, annuity markets and products to provide accurate and timely information
  • Respond promptly and calmly to changing events and new situations
  • Maintain and build a rapport and working relationship with wholesalers
  • Perform other duties as required


Essential Business Experience and Technical Skills:

  • Series 6 designation
  • High School Diploma
  • 3 or more years of customer service experience 
  • Strong phone, customer centricity and communication skills
  • Demonstrate problem solving and organizational skills
  • Ability to work well under the pressure of working against strict quality and performance guidelines


Business Category



Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Nearest Major Market: Des Moines