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VMO Technology Incident Response Manager

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Date Posted: Jul 23, 2022

Location(s): Warwick, RI, US, 2886 Cary, NC, US, 27513

Company: MetLife

Role Value Proposition: 


The Global Technology and Operations (GTO) Business Controls organization is keenly focused on vendor management and risk controls on third parties. As part of the Business Controls department, the Vendor Management Office’s (VMO) focus is to implement and support global risk and control activities for the avoidance of financial, regulatory and reputational impacts. This role supports the VMO’s efforts through the design and implementation of standard practices for the prevention and management of cyber risks and threats.  


The individual in this role will be responsible for ensuring the standard practices are in place with all the appropriate connections to key stakeholders and controls to drive prevention and timely and effective management of cyber incidents having an impact on GTO’s third party vendors. 


Key Responsibilities: 

  • Centralized point of contact for MetLife reported incidents impacting GTO 3rd party vendors and reported incidents from the 3rd party vendor
  • Manage engagement of appropriate parties to drive timely resolution and appropriate handling of incidents based on severity level
  • Responsible for defining standard, best practices for prevention and management of cyber risks and threats impacting GTO vendors
  • Develop strong understanding of automated monitoring solutions and processes in place for all MetLife’s vendors
  • Establish and maintain strong partnerships with various IT, Risk & Security departments and vendors to ensure that implemented processes align and drive effective and timely response to incidents
  • Create and maintain process documentation including the Standard Operating Procedures (SOPs),  schedules, communication plan, action log, lessons learned, and other required documentation
  • Represent business sponsor in all aspects of cyber risk and threat detected at GTO 3rd party vendors to ensure sense of urgency, business impacts, remediation, solution delivery and restoration of operations
  • Conduct analysis on lessons learned, trends to drive continuous improvements to process and/or technical components to mitigate volume and/or impact of incidents
  • Actively participate in collaborative sessions to provide updates and drive awareness of CyberRisk & Threats activities with 3rd party vendors and GTO leadership
  • Identify, monitor, escalate cyber risk issues and threats in timely manner
  • Prepare and present standard reporting and updates to all levels within the organization
  • Ensure adherence to compliance controls and quality standards
  • Provide technical and operational support to business and vendor users
  • Manage reported incidents and identified risks to remediation
  • Document and maintain Standard Operating Procedures to drive operational readiness and scalable, effective implementation of best practices for preventing and managing cyber incidents
  • Continuous research of changing risk and threat environment, technology, solutions and industry standards to drive improved processes and capabilities





Required Experience:

  • BS/BA degree with 7-10 years of work experience
  • Proven ability to communicate complex ideas in a manner that is easily understandable
  • Strong technical skills with the ability to deliver solutions that meet business needs
  • Ability to exercise independent judgment and apply critical and strategic thinking
  • Understands components, cycle times and production/distribution requirements and can manage to project timelines and priorities
  • Strong and proven analytical skills




  • Decision Making & Critical Thinking - Understanding of the issues related to the decision-making process; ability to analyze situations fully, accurately and reach productive decisions.
  • Analytical Thinking - Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.
  • Effective Communication - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
  • Managing Multiple Priorities - Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
  • Producing Results - Ability to utilize assigned resources and leverage back-channel resources (individuals or teams) to achieve or exceed planned outcomes.
  • Problem Solving - Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.
  • Accuracy/Attention to Detail - Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.




  • Proven technical skills and aptitude
  • Strong project, program and change management skills with a proven track record of managing and executing all phases of project initiatives 
  • Ability to manage multiple projects/initiatives with competing demands in a continuously changing environment
  • Strong negotiation and conflict resolution skills
  • Proven ability to work effectively across a matrix environment
  • Developed problem-solving skills




At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.





MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 126719