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Director - Operational Risk Management

Date Posted: Jul 6, 2019

Location: Warwick, RI, US, 02886

Company: MetLife

Job Location: Warwick, RI  


Role Value Proposition: 

This role is directly responsible for the coordination of risk management activities across P&C functional business units. Key business partners include: CEC, Internal Audit, IT Risk, and Legal & US Business Operational Risk. It also has oversight and management of a P&C risk management program that satisfies P&C strategic, operational and regulatory/compliance needs while also aligning with industry best practices and the MetLife Enterprise. 


Key Responsibilities:

  • Responsible for the daily management, implementation and on-going maintenance of an integrated risk management framework across P&C. 
  • Assumes ownership to define and implement an integrated risk management framework across MetLife Auto & Home, a $3.6B organization operating in 50 regulated states.  Risk management framework will leverage industry best practices, align with MetLife Enterprise philosophy and address specific needs of the P&C business.
  • Framework implementation includes continuous partnership with internal control functions , proactive review of internal and industry trends, responses to risk events as they occur to mitigate organizational exposure and regular communications (status, trends, analysis) to P&C leadership. 
  • Ownership of the P&C Compliance project portfolio to maximize efficiencies, quantity, quality, speed of project delivery while minimizing risk to the sales, service, and policy administration platforms
  • Accurate and timely response to all risk management/privacy inquiries from the MetLife Enterprise
  • Coordination of all activities conducted by internal control functions (CEC, Audit, Legal, Enterprise Risk Management etc) on behalf of P&C
  • Privacy lead for P&C line of business including coordination and implementation of all privacy initiatives as well as resolution of all suspected, potential and actual privacy incidents/breaches Ownership of the P&C Compliance Project portfolio
  • Tracking and follow-up testing of all P&C Internal Audit findings and recommendations.
  • Proactive review of internal and external risk event data to proactively identify potential exposures within P&C, including development & implementation of mitigation strategies to address areas identified. 
  • Enhancement and on-going management of the P&C Emerging Risk Committee
  • Design, collection, tracking and reporting of key operational risk metrics for senior management and applicable risk committees


Essential Business Experience and Technical Skills:


  • 10+ Years of progressive experience in Risk Management, Auditing, Compliance, Operations  or closely related function
  • Additional certification/education ie.  CPA, CIA, MBA preferred
  • Excellent written and verbal communication skills
  • Strong analytical skills including the ability to perform root-cause analysis and recommend corrective action
  • Ability to interact with all levels throughout the organization 
  • Skills to influence throughout a matrix environment
    Business Category
    Property & Casualty – Product Operations
    Number of Openings
    At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 109938 

Nearest Major Market: Providence
Nearest Secondary Market: Rhode Island