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Technical Assistant (Part Time)

Date Posted: Aug 16, 2018

Location: Troy, NY, US, 12180

Company: MetLife

Job Location: United States : New York : Troy   Alternate Job Location : United States : Missouri : St. Louis || United States : Rhode Island : Warwick  


Role Value Proposition: 

Provides exceptional customer service by supporting the claims administration processes, including working with internal and external parties to ensure a smooth claims process for our customers.


Key Responsibilities: 

  • Receives and reviews outstanding estimate requests and works with MetLife Care shops to follow up and drive processing
  • Communicates with internal and external customers
  • Works to identify trends in processing delays
  • Effectively documents internal systems to show progress of assigned tasks
  • Other support functions as needed or assigned




Essential Business Experience and Technical Skills:


  • Strong organizational skills
  • Computer savviness
  • Ability to effectively document progress
  • Strong communication skills both written and verbal
  • Ability to drive sense of urgency




  • Bachelor’s Degree
  • Previous insurance knowledge
  • Experience in an administrative functional role





At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Nearest Major Market: Albany