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Sales Support Consultant I

Date Posted: Feb 2, 2021

Location: Troy, MI, US, 48083 Aurora, IL, US, 60504 Dayton, OH, US, 45448

Company: MetLife

Job Location: Troy, MI
Alternate Job Locations: Dayton, OH ; Aurora, IL


Role Value Proposition: 

The National Accounts Sales Support team works directly with National Accounts Account Executives (AEs) who are responsible for selling and retaining group insurance products and services for the 5,000+ employee life market segment.  Primarily focused on pre & post-sale activities such as requests for proposals (RFPs), broker interactions, marketing presentations and sales tracking, the Sales Support team aids the AEs in most strategically leveraging their skills and time.  With the AE, and by prioritizing and developing business solutions to meet the needs of this market space, National Accounts will meet and exceed its growth targets and customer goals.


This role will provide a strong knowledge of assigned AE block of business, prospects and broker relationships.  As a partner to the Account Executive, the Sales Support Consultant assists in successful RFPs; customer event planning; meeting facilitation; marketing and finalist presentation outcomes.  They take ownership for the design, development and execution of participation strategies.


Key Responsibilities:

  • Support AEs in all pre-sale activities including RFP and underwriting submissions, creating generic proposals, obtaining qualified references and assistance with finalist presentations.
  • Support AE in post-sale activities including notice of sale, broker contract and commission issues, renewals, comp reporting.
  • Responsible for sales reporting including Salesforce entries and entering information around account planning.
  • AE Meeting preparation such as developing agendas, printing and combining presentations, pulling appropriate collateral materials.
  • Researching prospect companies and pulling data on customers and brokers.
  • Ability to maintain knowledge and understanding of assigned AEs’ books of business to represent the AE with brokers and internal partners.
  • Work with internal business partners to implement sales growth and awareness strategies as well as employee marketing communication plans.
  • Manage Account Executive Account Plans, Opportunities and Activities in Salesforce, ensuring data integrity for Customer Unit and Senior Leadership reporting.
  • Partner with service teams to aid in customer presentations (annual and on-going), renewals and implement marketing and growth strategies (1st and 2nd sale).
  • Performs other related duties as assigned or required.


Essential Business Experience and Technical Skills:


  • 3 -5+ years of relevant business experience
  • Ability to develop strong understanding of group insurance products and sales process
  • Strong skills in Microsoft Office, Excel, and PowerPoint with the ability to learn new systems easily
  • Excellent interpersonal and communication skills, both written and verbal
  • Analytical skills and attention to detail with ability to make recommendations
  • Competent presentation skills
  • Ability to work autonomously and manage time efficiently in order to meet deadlines
  • Self-motivated to learn more about group benefits and proactive in personal development



  • Bachelor’s degree or equivalent experience
  • Experience in insurance products, brokerages or financial acumen
  • Salesforce Platform awareness





Business Category

National Accounts


Number of Openings




At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $651 billion of total assets under management as of September 30, 2020. We are ranked #48 on the Fortune 500 list for 2020. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Requisition #: 116001


Nearest Major Market: Troy
Nearest Secondary Market: Detroit