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Account Management Consultant

Date Posted: Jan 21, 2019

Location: Aurora, MI, US, 48084

Company: MetLife

Job Location: United States : Troy : Michigan      Alternate Job Location: United States : Chicago : Illinois


Role Value Proposition: 

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities.  The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role will provide cross-market support functions across both regional and local markets in a field office.


Key Responsibilities:

  • Supports senior sales staff in the internal and external post-sale activities associated with the acquisition of new business and in maintaining existing client relationships.
  • Conducts post-sale enrollment meetings; presents product information, distributes approved materials, collects forms and answers questions.
  • Promotes, organizes, and attends enrollment meetings and benefit fairs for assigned customers.
  • Works with internal partners to resolve escalated issues, requests needed plan performance reporting and develops marketing plans.
  • Prepares presentation materials. Actively participates in finalist meetings for prospective customers, stewardship meetings for existing customers, and broker meetings to discuss both.
  • Ensures proper licensing and appointment paperwork is in good order for writing agents.
  • Actively participates in the implementation process.
  • Demonstrates strong client-specific product knowledge and provides consultative assistance on issues related to their plans.
  • Stays informed of specific client activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.).
  • Tracks renewal status and margin position, negotiates rates, works with underwriting to request alternate plan designs as necessary and initiates amendments borne out of final decisions.
  • Mentors newly hired associates and assists with process training. Performs other duties as assigned or required by specific market. Performs miscellaneous tasks or projects as assigned by manager.


Essential Business Experience and Technical Skills:


  • High School Diploma.
  • 5+ years of customer service experience.
  • Proficient in MS Office, particularly Excel and PowerPoint.
  • Excellent presentation skills and oral and written communication skills.
  • Exceptional organizational and communication skills.
  • Ability to work independently.
  • Ability to obtain Life and Health License.



  • Current Life and Health license.
  • Bachelor’s Degree.
  • Ability to recognize opportunities to recommend new product offerings.
  • Strong customer satisfaction focus.





Business Category

Global Operations - Sales and Service Support


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 102567 

Nearest Major Market: Troy
Nearest Secondary Market: Detroit