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Solutions Engagement Lead

Date Posted: Jun 29, 2018

Location: Tokyo, 13, JP, 0

Company: MetLife

You can perform as you think at MetLife.


Location:  Tokyo, Japan


Role Value Proposition:   Digital is at the center of MetLife’s Enterprise Strategy.  MetLife’s Digital vision is to accelerate growth and drive value through a focus on customers, world-class capabilities, and a holistic transformation.  This position will be an integral part of the newly established Digital Automation Japan group. 


The Engagement Lead is responsible for identification of suitable/viable opportunities and managing the creation of the Digital Automation delivery capability. They operate as a conduit between the different areas of an organization across business operations and IT to co-ordinate and control the implementation of appropriate methodologies, trained resource pools and pipeline governance


Key Responsibilities: 

  • Engage with Business Leaders to create an approach for identifying, quantifying and prioritizing the pipeline of business process automation candidates with full visibility of the expected and actual business benefit
  • Engage with senior stakeholders and establish the governance and communication model
  • Implement the established COE framework that enables rapid and repeatable delivery of process automation and ongoing scheduling, monitoring and evolution of the automated processes to increase and improve the business benefit. .
  • Oversee the delivery of the initial phase of automated processes in accordance with the agreed Digital Automation Delivery Methodology to achieve a consistent high standard of solution to Business Challenges
  • order that the business benefit and usage can be proactively tracked, monitored and refined.
  • Provide escalation point for the effective removal of blockers and escalation at all levels throughout the initial phases of the Digital Automation  implementation



Essential Business Experience and Technical Skills:



  • 10+ years of professional experience, preferably in insurance, financial services or management consulting.
  • Proven experience of successfully delivering high quality solutions in high pressure, structured environments using standard project management techniques and disciplines
  • Ability to liaise with senior level external supplier and internal stakeholder representatives in a rational and measured manner to communicate project progress, issues, risks and solutions Ability to control meetings and ensure the attendees are focused on achieving the predefined objectives
  • The aptitude to adapt and evolve methodologies and procedures in a controlled manner to continually improve the delivery and support channels
  • Ability to engage stakeholders and generate leads for identification of suitable opportunities
  • Experience of managing and motivating a cross discipline team
  • Competencies: Leadership skills, negotiation skills, written and verbal communication skills, self-motivated/starter, relationship management skills, diagnostic thinking, creative capacity, and the ability to work in a team.



  • Background in operations
  • Prior experience working with RPA, Data digitization and Business Process Management Technologies
  • Fluent in Japanese



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”