MetLife Asset Management Corp. 出向 (Secondment), Client Service Operations, GG10

Role Value Proposition: 
MetLife Investment Management (“MIM”), MetLife Inc.’s institutional investment management business, is a premier asset manager with breadth across various asset sectors and global markets, and strong asset-liability management capabilities. With over $600 billion combined domestic and international assets under management, MIM is an important contributor to MetLife’s financial performance. The primary objective of MIM is to maximize our institutional client’s long-term economic value by investing in assets that support the client’s liabilities and produce a consistent stream of operating earnings. 
In this role, you will contribute to the overall success of the Private Asset Client Service Operations Team and ensure specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. You will ensure all activities conducted in accordance of compliance regulations, internal policies and procedures. 

Key Responsibilities: 
- This role will work closely with the Business and partner with the existing reporting and client service teams 
- Actively participate in all phases of the client reporting process and operations
- Develop and maintain reports from various data sources to produce daily, monthly and quarterly reporting packages 
- Identify opportunities to improve, streamline and automate reporting by challenging the conventional view constructively and respectfully 
- Foster a cooperative environment and work with the team to meet existing requirements while laying the foundation for future improvements 
- Produce/Create key artifacts that are critical to the documentation and organization of the existing reporting and operation process 
- Provide exceptional customer service to extend existing clients satisfaction 
- Regular phone and email interaction with client to address questions 
- Provides clients with alternative solutions to requests and can identify possible design alternatives 
- Acts as a liaison between the client and internal MetLife teams 
- Collaborate with and act as a liaison with Third Party Reporting Agents to assist with problem resolution and trouble shooting 
- Perform other duties as assigned or required 

Essential Business Experience and Technical Skills: 
- 10+ years of recent experience in Asset Management (Buy Side) Reporting in a similar role 
- Proficiency with creating reporting packages and bringing together data from various sources in an accurate and timely way, Aladdin experience is a plus 
- Attention to detail 
- Advanced Microsoft Office Skills 
- Experience and comfort dealing directly with Clients, Investment Teams, and other senior stakeholders 
- Strong Communication and interpersonal skills 
- Self-motivated and able to work in team environment 
- Highly organized, detail oriented, ability to prioritize tasks, work in a deadline driven environment 
- Ability to use multiple sources to verity transaction details, holdings attributes, and other activity 
- Knowledge of a broad range of Public and Private Assets classes (Corporate Debt, Infrastructure, ABS) 

Leadership Competencies: 
• Thinks Strategically – Sets direction aligned to the company’s strategy, applying external and global perspective to meet local and global needs. 
• Seizes Opportunity – Seeks new opportunities and ways to create balanced business growth while improving operational capabilities. 
• Focuses on Customers – Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage. 
• Drives Results – Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards. 

Key Relationships: 
• Institutional Client Group, Portfolio Management, and Technology