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IT, IT Infrastructure Services, Infrastructure Engineering, IT Infra Project Delivery Manager, GG12

日付: 2021/06/10

場所: Tokyo, JP

会社: MetLife

Objectives:

  • The IT Infrastructure Project Delivery Manager will be required to manage Project Management Team which consists of multiple project managers in IT Infrastructure organization.
  • The IT Infrastructure Project Delivery Manager is accountable and responsible for not only project Delivery management but also ensuring all planned project deliveries to assist a head of Infrastructure Project Delivery.
  • Understand IT strategy, IT operating model and IT project governance processes, and lead/encourage project managers through project initiation to closure.

 

Essential Duties and Responsibilities:

  • Manage all aspects of large, complex and/or cross-functional IT infrastructure service deliveries on program level.
  • Develop project/program budgets and responsible for performance against financial parameters and monitoring and reporting.
  • Develop IT infrastructure project portfolio and maintain by working with Demand intake/management team, Resource management team and IT finance team.
  • Build and maintain relationship with key customers, vendors/suppliers, project owners/sponsors and project managers.
  • Identify risks, issues and dependencies with/on other projects by working with respective project managers/stakeholders and manage them.
  • Follow Metlife Japan policies, compliances, procedures and project management methodologies, and lead governance structure and processes to drive and manage projects/programs.
  • Lead regular project/program reviews with project managers and stakeholders.

 

Qualifications:

  • Experiences:
    • 5+ years of hands-on technology project management experience for IT Infrastructure service delivery under multicultural environment.
    • Experience of account management or business relationship management.
    • Experience of hands-on operations of IT infrastructure services in large enterprise systems.
    • Experience of working in Finance, Insurance and/or IT industry.
    • Experience in project execution in Waterfall and Agile process.
       
  • Communication Skills:
    • Native level fluency in Japanese (both written and verbal)
    • Business level fluency in English (both written and verbal)
       
  • Technical Knowledge and Skills:
    • Knowledge of both theoretical and practical aspects of project/program management.
    • Knowledge of IT service management processes and tool.
    • Knowledge of project/program management techniques and tools.
    • Knowledge of configuration item of IT infrastructure: Network, OS – Windows, Linux & Mainframe, Database, Storage, Hyper visor, DNS, Firewall, Cloud, CI/CD, Containers.
    • Knowledge of non-functional requirements: Availability, BCP/DR, RTO/RPO, Backup/Archive, Response Time, Access Control, Capacity Planning, Maintenance Window.
       
  • Other Qualifications:
    • Good organizational agility and interpersonal skills to work effectively across organizations and with team members/customer stakeholders.
    • Ability to deal with ambiguity and work effectively in uncertain situations.
    • Other attributes successful for the role include being results driven, proactive, customer focused and thrive in fast paced business environment.
    • High degree of goal accountability (results-oriented, establishes clear goals, measures own performance against goals on an ongoing basis).