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AVP Operations Strategy & Transformation

Date Posted: Mar 17, 2018

Location: Tokyo, 13, JP, 0

Company: MetLife


PositionAVP, Operations Strategy & Transformation


Job Location: Japan

Role Value Proposition: With over 11,000 associates, Global Operations is uniquely positioned to help MetLife achieve its enterprise strategy. The Solutions Architect will play a key role within Global Operations by carrying out transformational change which creates a differentiated customer experience, simplifies and standardizes the way MetLife operates and generates savings.

The AVP is responsible for supporting large scale and/or complex transformation initiatives as well as managing and coordinating small to medium scale/complexity transformation initiatives across Global Operations that incorporate proactive and innovative solutions to address business challenges and support GTO’s vision of driving savings, leveraging scale and offering a differentiated customer experience.  In partnership with internal and external Global Operations resources and SMEs, and under minimal supervision, the Solutions Architect will manage and participate in transformation project teams deployed on initiatives tied to Global Operations strategic priorities.

The AVP will support and/or manage all aspects of operations transformations projects depending on the scope and scale of the initiatives. Job duties include but are not limited to: conducting operations assessments, identifying transformation opportunities, designing solutions, creating transformation roadmaps, implementing target operating models, managing change, as well as monitoring and reporting progress on projects, managing project risks and issues and assessing project deliverables and resultsThe Assistant Vice President – IT Program Management will be responsible for leading the overall Global IT Programs, including consulting to business and IT leaders, ensuring compliance management, project financial and risk management, as well as direct supervision of program managers for key projects.


  • Supporting the high-value, strategic transformation initiatives that are the cornerstones of achieving Global Operations strategy 
  • Supporting the partnership with business owners to design vision for Target Operating Model transformation and develop roadmaps to achieve the vision
  • Supporting the mitigation of significant operational risks/issues on transformation initiatives to ensure expected results are achieved
  • Supports multiple large scale and/or complexity transformation initiatives
  • Manages multiple small to medium scale/complexity transformation initiatives
  • Leads, manages, develops and motivates resources located across all three MetLife regions and/or multiple LOBs
  • Regular interaction and communication with senior stakeholders, with primary focus on local stakeholders

Key Responsibilities:

  • Manages transformation projects resources
  • Under minimal supervision, leads transformation initiatives with focus on small to medium size and/or less complex initiatives
  • Works directly with senior management, with primary focus on local stakeholders, to identify critical business issues, areas of improvement, and establishes transformation plans and teams.
  • Manages the development of clear case for change, detailed scope, desired outcomes, accurate and realistic cost benefits analyses, clear roles and decision-making for specific transformation projects
  • Manages the development of detailed work plans, schedules, project estimates resource plans, and status reports
  • Leads the operations assessments, the identification of transformation opportunities, and the design and implementation of target operating models that improve operations efficiency and effectiveness through process reengineering, technology and continuous improvements; with focus on small to medium scale/complexity initiatives; and support largest and most complex initiatives
  • Manages internal and external relationships, and partner with internal and external consultants and vendors – for specific transformation projects
  • Ensures appropriate governance and controls transformation project progress, budgets, risks and issues to ensure timelines and deliverables are met and manages communication with senior stakeholders, with primary focus on local stakeholders
  • Mentors team members inside or outside of own organization
  • Develops and maintains abroad range of business relationships across the enterprise, with primary focus on local business partners
  • Actively participates in the development and deployment of Process Excellence practices, tools and frameworks; enforces Process Excellence standards within the transformation programs and projects


Essential Business Experience and Technical Skills:

  • Bachelor’s degree and related field experience required
  • 10+ years professional experience, preferably within insurance, financial services or management consulting industries
  • Leadership experience with background in operational excellence, strategy, planning and driving change
  • Strong financial and business acumen with previous exposure to change management and analytical problem solving
  • Demonstrated leadership capabilities, including but not limited to: strategic thinking skills; problem solving; ability to lead change through synthesis and interpretation of data; consistent delivery of results to the satisfaction of internal and external customers; developing dynamic, constructive working relationships and partnerships with internal and external leaders; proactive in identifying problems and taking appropriate measures to ensure plans to resolve the problems
  • Well organized with ability to lead others in team environment and lead multiple, complex initiatives in a dynamic business environment
  • Strong ability to communicate a business case and influence decisions for change to senior leadership
  • Strong relationship skills with the ability to create a positive, collaborative environment while involving and influencing key stakeholders in the change process
  • Operates effectively in a team setting as a leader, facilitator and team member
  • Product knowledge and expertise across insurance value chain
  • PMP and/or Prince2 certification, with experience in knowledge management practices
  • Black Belt certification
  • Ability to travel
  • Engaged, “hands on” approach
  • Advanced skills in business management tools including: Microsoft PowerPoint, Word, Excel, Visio, Project, Access and SharePoint
  • Fluent in Japanese, business level proficiency in English

Leadership Competencies:

  • Thinks Strategically -Sets direction aligned to the company’s strategy, applying external and global perspective to meet local and global needs.
  • Motivates People- Gains people commitment to achieve business objectives through clear communication of the company’s vision and flexing leadership styles to inspire high performance.
  • Creates Partnerships- Authentically builds trusted relationships and collaborates across global,
  • Grows Talent- Inclusively and pro-actively develops talent, empowers individuals and manages diverse teams to drive engagement and performance.
  • Drives Results - Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards

Key Relationships: TBD