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Sr. Claims Specialist - LTC

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Date Posted: Sep 6, 2022

Location(s): Tampa, FL, US, 33647

Company: MetLife

Job Location: Virtual but candidates must live within a commutable distance of Tampa, FL


Role Value Proposition:

Supports Metlife Long Term Care Claims Operation by providing exemplary customer service while managing daily tasks assigned and performing other related duties as required.


Key Responsibilities:

· Provides plan and claim information, assists with submission of claims and makes outbound calls to gather missing information on incomplete claims.

· Conducts research when needed to resolve customer questions or complaints.

· Responds to telephone inquiries from insured’s regarding specific claim details.

· Understands processes within entire department to assist callers with questions and triage information received.

· Works closely with the Claim Analysts and Care Managers to provide a seamless customer experience.

· Outbound calls and letters to customers and providers to research incomplete claims.

· Escalate complaints and potential complaints appropriately.


Essential Business Experience and Technical Skills:



· High school diploma or equivalent

· 2+ years direct customer service experience

· Excellent communication skills (verbal and written)

· Ability to work efficiently in a fast-paced environment

· Microsoft Office - Tech savvy


Business Category



Number of Openings



Contact Information

Rachel King


Hiring Manager

Antje Wolff-Greenhalgh


Employee Referral Award






MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


The role is eligible for incentive compensation under the sales incentive plan for your position. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Nearest Major Market: Tampa