Share this Job

Sr Operations Controls Analyst

Apply now »

Date Posted: Mar 10, 2023

Location(s): Tampa, FL, US, 33647 Bridgewater, NJ, US, 8807 Cary, NC, US, 27513 West Des Moines, IA, US, 50266 Aurora, IL, US, 60504 Oriskany, NY, US, 13424 Dayton, OH, US, 45458 Bloomfield, CT, US, 6002

Company: MetLife

Job Location: Virtual but must be commutable to one of MetLife's offices


Role Value Proposition

This role is a team member of the RIS Operational Controls and Reporting Team located in Tampa aligned to the Retirement and Income Solutions (RIS) business. This position ensures the proper control environment is in place to drive a consistent and effective operational approach across all RIS Operations supported businesses (US Pensions, Structured Settlements, Income Annuities) and partners closely with US Risk, GTO Risk, Audit and Compliance to maintain consistent reporting standards and approach to mitigate risk.


Key Responsibilities

  • Work with the RIS Operations and Service to ensure the implementation or enhancement of controls within their areas and mitigate applicable risks.
  • Work with Internal/External Audit partners and relevant business partners to remediate audit identified issues. Ensure issue identification, root cause analysis and resolution.
  • Identifies any trends and work with the leadership team to analyze and apply corrective action.
  • Provide control improvement and best practice recommendations to RIS Service and Operations.
  • Act as audit and compliance liaison to coordinate requests from internal and external audit and compliance reviews. 
  • Track and manage audit/review deliverables, supporting documentation requests, walkthroughs and meetings.
  • Assist with the review of policies, procedures, process flows, supporting documentations.
  • Facilitates appropriate coordination, oversight and cascading of certain policy or regulatory considerations and execution within RIS Ops.
  • Appropriately assess risk when business/operational decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding MetLife, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


Essential Business Experience and Technical Skills

  • Required: Bachelor Degree or equivalent experience required (a concentration in Finance, Business, Accounting, Risk Management, Internal Audit preferred)
  • Working knowledge of the financial services/retirement/insurance industry, RIS operational transactions and processes supported (preferred, not required)
  • Familiarity with execution of first line of defense review/ or operational risk testing and risk management principles
  • Knowledge in testing, evaluating the adequacy of internal controls design and operating effectiveness
  • Able to understand regulations and requirements; strong understanding of risks and controls
  • Willingness to adapt and respond appropriately to demands, priorities and challenges
  • Proficient knowledge of Microsoft Office tools to include Word, Excel, Visio, and Powerpoint


Business Category

RIS / Centralized Financial Operations

Number of Openings


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.




MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Nearest Major Market: Tampa