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Senior Metrics Consultant

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Date Posted: Jul 20, 2022

Location(s): Tampa, FL, US, 33647

Company: MetLife

Job Location:  Tampa, FL


Role Value Proposition

This function develops, maintains and enhances metric reports to support operational activities within the Long Term Care (LTC) department.  Determines validity of data and provides supporting explanations of conclusions reached.  This function will be committed to delivering the highest level of service to internal customers within LTC, GTO and Finance departments and to external business partners.


Key Responsibilities: 

  • Designs, develops and maintains the MS Access database to be used as a consolidated resource for operational activities and reporting (i.e. must be experienced using VBA, macros, creating custom forms, data connections and reports)
  • Conceptualizes, designs, develops, and maintains complex reports and business intelligence dashboards for various partners (internal/external), compliance and state regulatory requirements, and any others (i.e. must be experienced writing SQL, leveraging reporting tools such as Cognos, and BI tools such as Power BI)
  • Interacts effectively with individuals in various levels and departments to understand processes and opportunities for optimization and automation
  • Compiles and analyzes operational and transactional data and creates high level reports of operational financial and performance results, including trend analysis, status of major initiatives, escalating issues, and potential solutions
  • Assists with delivery of complex Department of Insurance reporting and rate action filings
  • Develops operational reports to support management activities using best practices
  • Explains how operational activities impact financial results
  • Builds relevant metric summaries and compares actual results vs. plan results
  • Monitoring metrics and proposing ideas and solutions to variances
  • Develops, maintains, and enhances operational work-flow reports containing short- and long-term projections (ex. capacity/staffing models)
  • Finds creative and efficient solutions to merge data from multiple data sources
  • Improves/eliminates existing tools used to track manual processes
  • Creates/contributes to PowerPoint presentations shared with senior management
  • Develops complex data models and presents/supports findings to senior management
  • Facilitates discussions with various levels of management to review requirements and/or findings
  • Assists with delivery of complex Department of Insurance reporting and rate action filings
  • Develops SharePoint lists, libraries, forms and other solutions to support business requirements
  • Performs thorough QA on solutions to ensure data integrity
  • Documents all processes resulting from new solutions to ensure business continuity
  • Ability to identify, aggregate and project at the individual associate and unit level: inventory, intake, productivity, cycle time, outcome ratios, accuracy
  • Recommends and implements process improvements to achieve cost savings, improved data capture, service upgrades and/or fraud prevention, updating documentation as required
  • Partners with IT to obtain appropriate database and business intelligence software access 
  • Performs other related duties as assigned or required


Essential Business Experience and Technical Skills:


  • 5+ years of MS Access application development (i.e. VBA, macros, custom forms, data connections, ETL, reporting, etc.)
  • 5+ years’ experience in data focused roles (Business Intelligence, Database (SQL), ETL, Advanced Analytic systems)
  • Strong understanding of database structures, complex query writing (SQL/Access) and report development
  • Strong communication skills, both verbal and written, with the ability to present/support recommendations in multiple settings to senior leadership



  • Bachelor’s Degree in Computer Science, Information Systems or related field
  • 5+ years in long term care, finance, claims operations, case management, insurance or related environment
  • 5+ years report development experience in Cognos
  • 5+ years building business intelligence dashboards (Power BI)
  • 5+ years writing complex SQL queries
  • 5+ years ETL experience (ex. SSIS)
  • 3+ years database development (preferably SQL Server)
  • 3+ years SharePoint/InfoPath development experience (lists/libraries/forms)
  • 3+ years experience with predictive modeling software (R, SAS, SPSS).
  • 3+ years experience working with Alteryx and developing workflows


Business Category

Financial Management Group_12713





Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 127201


Nearest Major Market: Tampa