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Senior Group Account Management Consultant

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Date Posted: Sep 16, 2022

Location(s): Tampa, FL, US, 33647 Aurora, IL, US, 60504

Company: MetLife

Role Value Proposition

MetLife is leading growth in Specialty Market relationships.  We are looking for you to drive a consistent and extraordinary customer service experience for both new and existing customers as part of the Specialty Market Service & Operations Organization in Global Technology and Operations (GTO).    In this role, you will partner closely with sales, underwriting and external relationships to execute on customer commitments.   Specialty Market Service & Operations is a diverse team of implementation, client service and billing associates supporting the General Agent, Third Party Administrators, Professional Employer Organization (PEO), Association and Trust market space. The Sr. Group Account Management Consultant will provide cross-market support functions across both Small and Regional Markets through the Specialty Markets team. They will be responsible for the onboarding of Third-Party Administrator (TPA) relationships and the ongoing maintenance of complex TPA relationships and over their customer and broker block. They will partner with our SM and RM Sales and Service teams on escalated customer/broker issues. 


Functional Responsibilities:

  • Lead on developing, executing and tracking a project plan for ongoing relationship management
  • Problem solve on implementations and conference calls
  • Accountable for the end-to-end account management experience of assigned relationship which can range from 100 to over 100,000 eligible members
  • Research and define opportunities to improve profitability and retain customers
  • Respond to customer needs proactively
  • Develop strong expert relationships with brokers/consultants and third-party entities
  • Provide management with clear updates on issues and potential escalations
  • Monitor pricing/product mix opportunities and organize marketing plans to grow current membership or cross-sell other products.
  • Understand benefit offerings to group insurance accounts to provide enrollment material and client communications
  • Primary contact to provide excellent post-sale high level customer service and solve escalated issues
  • Manage a complex multi-million dollar block of multiple TPAs and their General Agent/Brokers/Customers
  • Coordinate rate proposals with underwriting and sales
  • Attend client and industry events to represent MetLife
  • Flexible schedule, and able to work as needed outside of standard business hours
  • Maintain up-to-date client databases, business plans and legal requirements
  • Partner with sales, marketing, underwriting, billing, eligibility, claims and customer service teams
  • Expert in consultative support both internally and externally


Essential Business Experience and Technical Skills: 


  • 3-5+ years of sales and/or customer service experience in the insurance industry
  • High School Diploma/GED



  • Bachelor’s Degree
  • 8+ years of Account Management and/or customer service experience in the insurance industry
  • Prior expertise in the Third Party Administrators (TPA) space and/or insurance industry (sales, underwriting, carrier operations)
  • Understanding of employee benefits (worksite and voluntary)
  • Strong interpersonal skills, as well as excellent written and verbal communication skills
  • Ability to present and speak in front of large audiences
  • Account management, project planning and problem solving experience
  • Must be self-motivated, and work well independently and as part of a team
  • Strong organizational and project management skills, with the ability to prioritize numerous responsibilities at once
  • Ability to consistently meet tight deadlines and work under pressure
  • Strong computer skills (Word, Excel, PowerPoint, Adobe, MS Project)



10 to 25%


Business Category

US Business


Number of Openings



"At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 




MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Nearest Major Market: Tampa