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Senior Claims Assistant

Date Posted: Oct 15, 2021

Location: Tampa, FL, US, 33647 Oriskany, NY, US, 13424 Aurora, IL, US, 60504

Company: MetLife

Role Value Proposition:
Respond to telephonic inquiries from policyholders and other customers, as well as preparing standard and original correspondence regarding a wide variety of topics.

Key Responsibilities: 
•    Supports the claim adjudication team with the initial claim setup in accordance with the plan provisions, identifies potential recurrent claims and utilizes several systems to verify coverage based on claim receipt date.
•    Inputs data and evaluates claimant eligibility via information received from claimant, physician, and employer.
•    Follows established claim policies and practices to identify any potential claim issues
•    Reviews claim detail and makes necessary outbound calls as needed
•    Performs other related duties as assigned or required
Essential Business Experience and Technical Skills Required:
•    High school diploma
•    Excellent computer skills
•    Critical thinking in activities requiring analysis and investigation
•    Strong communications skills, both written and oral
•    Ability to prioritize and maintain quality
•    2+ years relevant business experience
•    Some college
•    Basic knowledge of STD, LTD, group disability, workers compensation, ERISA, social security, and state laws


MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 119443


Nearest Major Market: Tampa