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Senior Claims Administrator

Date Posted: Oct 14, 2021

Location: Tampa, FL, US, 33647

Company: MetLife

Job Location: Tampa, FL


Role Value Proposition: 

Perform core processing and administrative functions of the business unit, which can include providing day to day client services and administrative support to customers, responding to client requests, performing significant financial transactions in an accurate and timely manner, processing transactions at the individual and corporate account level,  and preparing reports and analytical documents for internal and external customers.


Key Responsibilities:

  • Respond to customer requests via telephone or email, providing excellent service to MetLife’s internal and external customers
  • Research requests regarding various product aspects, policy provisions, claim status, administrative procedures, etc. and track responses to ensure completion
  • Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry or to meet customer’s needs and support overall team processes
  • Prepares correspondence to be provided to claimant and medical providers to facilitate claim review
  • Performs a variety of tasks requiring critical thinking and research skills


Essential Business Experience and Technical Skills:


  • High School Diploma
  • 3 Years customer service experience
  • Strong written and verbal communication skills
  • Works well in a team environment/setting
  • Ability to work from 9-545pm
  • Prior experience in Insurance and/or Claims adjudication preferred



  • 4-Year college degree or equivalent experience.



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 119825


Nearest Major Market: Tampa