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Senior Business Analyst

Date Posted: May 25, 2019

Location: Tampa, FL, US, 33601

Company: MetLife

Job Location : United States : Tampa : Florida     


Role Value Proposition: 

Global Technology & Operations (GTO) includes over 17,000 associates across 42 countries Service our customers in operations and global customer call centers where we deliver global support services, including global real estate, global corporate security, and global innovation.  This role, for a Sr. Business Analyst, will increase organizational effectiveness by mapping and modeling the business structure to its vision and strategic goals by connecting business designs with IT architecture.


Key Responsibilities: 

  • Works autonomously to lead and manage large/critical initiatives spanning the RIS Operations organization.
  • Ability to successfully drive results working as a Business Analyst.  Work as a liaison between an operations team and IT.
  • Develops constructive ideas, influences and negotiates high impact projects or high cost expenditures and manages the execution of them
  • Ability to work with all levels (Associates, Supervisors, all level of Management to gain consensus and resources ; share goals, deadlines, and needs, and ensure projects are properly supported from both the IT as well as operations team side. Communicate effectively with all partners. Manages critical relationships with consultants, vendors, internal end users and business customers/leadership
  • Strategic ability, organized and ability to quickly summarize progress and needs, effective communicator who can work with conviction to drive end result.  Able to translate business goals into IT requests/sprints. Adherence to established engagement operation model and execution framework, processes and  usage of supporting tools (Project Management tools and guidelines)
  • Performs other duties as assigned or required.


Essential Business Experience and Technical Skills:


  • High School diploma
  • 6+ yrs. related experience



  • Bachelor’s degree
  • 8+ yrs. related experience
  • Experience in business optimization, problem solving, or strategic solution roles with progressive responsibility, preferably within the financial services industry.
  • Demonstrated experience in Business Analytics
  • Demonstrated experience in Project Management to drive the planning and execution of a business strategy, cross-organizational initiatives, or optimization projects.


“At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 108895 

Nearest Major Market: Tampa