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Senior Administrator

Date Posted: Jun 15, 2021

Location: Tampa, FL, US, 33647

Company: MetLife

Role Value Proposition:

MetLife is a leading financial services company offering its customers insurance, annuities, employee benefits and asset management options to aid in navigating life’s changes.  We are seeking motivated professionals to help drive operational excellence in the Retirement & Income Solutions (RIS) organization of Global Technology and Operations (GTO).  In this role, you will collaborate closely with members of multi-functional teams to improve the way we do business and find new ways to exceed our customers’ expectations.  RIS Operations is a diverse business operations organization consisting of motivated administrators, customer advocates, business consultants and accountants with a shared vision of succeeding together in building a world class team within MetLife.


Key Responsibilities:

  • Utilize entry level actuarial skills to analyze data to forecast projected outcomes
  • Utilize entry level paralegal skills to analyze, review, and interpret contractual and legal documents for usage on daily annuity administrative tasks
  • Working independently, perform complex tasks around core processing and administrative functions of the business unit
  • Perform high-value financial transactions in a consistently accurate and timely fashion
  • Maintain high standards of accuracy and data integrity
  • Establish and maintain a positive and professional relationship with internal and external clients, customers and business partners
  • Respond to external and internal requests for information, including audits and Call Center requests
  • Serve as point of contact for clients, third party administrators and/or external customers
  • Execute special projects assigned by management within the allotted time frame
  • Propose, evaluate and implement process improvements to increase efficiency and effectiveness
  • Perform other duties as assigned or required

Essential Business Experience and Technical Skills:


  • High School Diploma
  • 3-5 years of related experience
  • Strong oral and written communication skills
  • Extensive knowledge of office support tools, core application systems
  • Demonstrated problem solving, critical thinking and decision making skills.
  • Effective time management skills – balance multiple priorities
  • Strong interpersonal skills and customer interaction skills
  • Knowledge of Annuity & Investment Operations



  • FINRA Series 6 or 26 Licensed where required.
  • Bachelor’s Degree
  • Proficient Microsoft Office skills, particularly Word, Excel and Access.
  • Strong oral and written communication skills.
  • Effective time management skills.
  • Superior problem solving and critical thinking skills.
  • Actuary Skills
  • Paralegal Skills
  • Six Sigma Certification





“At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 


MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $659.6 billion of total assets under management as of December 31, 2020. We are ranked #48 on the Fortune 500 list for 2020. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies.   


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.  Visit us at to learn more about our brand, history, and values. 


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to or call our Employee Relations Department at 1-877-843-3711.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Requisition #: 117307


Nearest Major Market: Tampa