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QA and Business Operations Lead

Date Posted: Sep 13, 2017

Location: Tampa, FL, US, 33647

Company: MetLife

Job Location: Tampa, FL


Role Value Proposition: 

The successful candidate will join a fast-paced & motivated team which is focused on improving Investments IT’s ability to provide quality products to our business. The incumbent will play a direct role in the transformation of our testing organization into a Quality and Business Assurance Center of Excellence via innovative practices with defined metrics. This individual will contribute to Investment Technology’s transformation by bringing their strong experience and commitment to delivering best in class QA operations, ensuring high engagement, contributing to our innovative culture, and utilizing industry best practices.


Key Responsibilities:

  • Lead QA operational transformation, including: Alignment to new engagement model, implementation of expanded services, automation, and transition to future state managed service
  • Socialization of operational model across Investments and Enterprise IT teams: procedures, roles, responsibilities
  • Be a thought leader partnering with MetLife and Cognizant on items related to efficiency and innovation
  • Owner of QA operations work stream
  • Responsible for delivery of QA services to business: test planning, management, execution
  • Coordination of QA activities with AD, Infrastructure, AM, Cognizant, TecQA
  • QA tester resources management
  • Delivery of QA performance measurements and financial reporting
  • Day-to-day testing team management 


Essential Business Experience and Technical Skills:


  • 7+ years of related experience with 3+ years working in a QA on/offshore delivery model managing mid- to large programs with measurable successes
  • Extensive experience in QA best practices using; HP Quality Center and Selenium (or equivalent tools)
  • Strong verbal and written communication skills, strong ability to influence and direct peers,   accountable for results, proven ability to meet deadlines, while maintaining accuracy
  • Team player, detail oriented, and prioritizes effectively
  • Bachelor’s Degree required with a major in a technology related field (Computer Science,  MIS, CIS) preferred


  • QA experience in a Agile/DevOps practice
  • PMP Certified
  • Experience in an asset management business domain


Business Category

Group Technology- Investments Technology


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 78801 

Nearest Major Market: Tampa