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Senior Application Support Analyst

Date Posted: Nov 25, 2017

Location: Tampa, FL, US, 33647

Company: MetLife

Job Location: Tampa, FL


Role Value Proposition: 

MetLife is leading the global transformation in its industry.  We’re looking for unique talent with fresh perspectives that can propel innovation and drive business success. This position provides IT support to the rapidly changing and constantly innovating global Investments department, and the accounting and reporting functions that support it.


Key Responsibilities: 

  • Proactively identifying and implementing innovative technical solutions that simplify, optimize, and mitigate risk to production systems and processes within the Securities Accounting technical domain.
  • Performing and overseeing the prioritization, investigation and development of incident, problem, and service request coding solutions.
  • Batch performance and SLA governance.
  • Change evaluation and release management oversight.
  • Monitoring the health of the infrastructure and implementing controls and enhancements that ensure availability, stability, and performance capability of the production environment.
  • Acts as technical and business subject matter expert for less experienced colleagues.


Essential Business Experience and Technical Skills:


  • Bachelor’s Degree in Computer Science or Information Systems
  • 4-7 years of related work experience.    
  • Proficiency in .Net, SQL Server, SSIS, SSRS, SSAS, TFS, Tivoli Work Scheduler/PowerShell (or equivalent work scheduler)
  • Strong record of success as a leader in a collaborative team environment and customer support role.


  • Strong knowledge of Investments products and applications.
  • 4-7 years of experience within back office accounting and reporting operations.
  • Proven experience with Agile development, DevOps practices, and ITIL concepts.


Business Category

Investments IT


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 81061 

Nearest Major Market: Tampa