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IT Production Management Senior Lead - Analytics and Risk

Date Posted: Apr 27, 2018

Location: Tampa, FL, US, 33647

Company: MetLife

Job Location: Tampa, FL


Role Value Proposition: 

This position provides IT support to the rapidly changing and constantly innovating Global Investments IT function.  Investments IT is seeking a dynamic and experienced technical support lead to provide operational support for MetLife Investment’s Risk & Analytics platforms. The individual is expected to drive superior business value and enhanced customer experience.  This is a dynamic role with an opportunity to collaborate globally with experts in finance, structured products and derivatives.


Key Responsibilities:

  • Lead the resolution of critical issues in a variety of risk and analytics applications to ensure that operational SLAs are met & prioritization of problem tickets for root cause investigation and remediation
  • Implement technology enhancements and bug fixes to Risk and Analytics applications.
  • Lead optimization initiatives undertaken by the team to streamline operations and enhance customer experience.
  • Collaborate with internal and external stakeholders, offshore service providers and vendors to drive synergies and deliver solutions and ensure adherence to architectural guidelines and IT risk policies.
  • Create and maintain comprehensive documentation of all production issues; report status and escalate issues and concerns to senior management as needed; monitor the health of the infrastructure and implementing controls and enhancements that ensure availability, stability, and performance capability of the production environment
  • Provide  support during evenings and weekends as necessary


Essential Business Experience and Technical Skills:


  • Bachelor’s degree required, major in Computer Science or Engineering or related field preferred
  • 5+ year demonstrated track record in end-to-end software development life cycle and successful delivery of technical solutions using enterprise tools (e.g. SQL Server, .NET and Core Java and/or J2EE)
  • Ability to multi-task in a challenging, fast-paced, deadline-driven environment
  • High level of analytical problem-solving abilities
  • Must demonstrate excellent communication skills – written, verbal and presentation
  • Interpersonal skills and ability to interact and work with staff at all levels
  • Good understanding of Microsoft Technologies (.NET, SQL Server, Web Services, SSIS/SSRS, TFS, PowerShell Scripting)
  • Knowledge of computing platforms like HPC, Microsoft Azure and MongoDB or similar
  • Intermediate level knowledge of application infrastructure and networking concepts



  • Knowledge of Investments Management and Finance
  • Tivoli Workstation (TWS)
  • Knowledge and/or experience Docker strongly preferred
  • Familiarity with ITIL and ITSM support processes and terminology
  • Experience working with development teams in an Agile Environment
  • Knowledge of Data Visualization tools (Microsoft Power BI, Tableau, similar)


Business Category

Group Technology – Investments Technology


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 95349 

Nearest Major Market: Tampa