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Production Management Senior Lead - Derivatives

Date Posted: Feb 24, 2018

Location: Tampa, FL, US, 33647

Company: MetLife

Job Location: Tampa, FL


Role Value Proposition: 

This position provides IT support to the rapidly changing and constantly innovating Global Investments IT function.  Investments IT is seeking a dynamic and experienced technical support lead to provide operational support for MetLife Investment’s Derivatives platforms as well as lead strategic and regulatory initiatives that drive superior business value and enhanced customer experience. The associate is expected to interface with front, middle and back office teams across the globe.  This is a very demanding role with an opportunity to collaborate with the experts in the Derivatives technology and business space.


Key Responsibilities:

  • Lead the resolution of critical Derivatives issues to ensure that operational SLAs are met.
  • Perform root cause analysis to identify the root cause of incidents.
  • Implement technology enhancements and bug fixes to Derivatives applications.
  • Lead optimization initiatives undertaken by the team to streamline operations and enhance customer experience.
  • Collaborate on and participate in strategic and regulatory initiatives.
  • Establish and maintain positive relationships with the user groups being supported to exceed their service level expectations.
  • Collaborate with internal and external stakeholders, offshore service providers and vendors to drive synergies and deliver solutions.
  • Ensure adherence to architectural guidelines and IT risk policies.
  • Participate in rotational support to gain the breadth of knowledge across all Derivatives application areas.
  • Create and maintain comprehensive documentation of all production issues.
  • Report status and escalate issues and concerns to senior management as needed.


Essential Business Experience and Technical Skills:

  • Bachelor’s degree required with major in Computer Science or Engineering or related preferred
  • Solid technical background with 5+ year demonstrated track record in end-to-end software development life cycle and successful delivery of technical solutions using SQL Server/Oracle and Java/J2EE
  • Excellent problem solving skills
  • Basic understanding of the financial markets including investments management, with a strong desire to expand that knowledge
  • Excellent communication and interpersonal skills, attention to detail, and the ability to multi-task
  • High degree of learning capacity and analytical skills
  • Accountability and ownership to drive solutions across cross-functional teams
  • The ability to get things done and thrive in a dynamic, fast-paced, high-pressure environment despite constantly changing priorities



  • SQL Server
  • Tivoli Workstation (TWS)
  • Microsoft SSIS/SSAS/SSRS
  • Java/J2EE
  • Basic application infrastructure and networking concepts



  • Derivatives knowledge, including trade lifecycle
  • Basic knowledge of investments management
  • Basic knowledge of finance
  • Microsoft SharePoint
  • .Net


Business Category

Investments IT


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 93485 

Nearest Major Market: Tampa