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Plan Change Analyst II

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Date Posted: Sep 21, 2022

Location(s): Tampa, FL, US, 33647 Kansas City, MO, US, 64116

Company: MetLife

Job Location: Tampa FL or Kansas City MO


Role Value Proposition: 

Position is responsible for providing implementation, administrative and customer service to group policyholders (employers), brokers, sales and vendors on policies that have 2 to 99 employees.


Key Responsibilities:  

  • Coordinates and executes the implementation of Group Insurance Policies
  • Coordinates and executes plan change requests and policy amendments
  • Executes business testing scripts when new system capabilities are delivered
  • Assists with premium reconciliations
  • Acts as liaison between client and internal MetLife areas
  • Comprehends and communicates the provisions of MetLife Core Products (Life, Dental, Disability and Vision) and Voluntary Products (Critical Illness, Accident, Hospital and Legal)
  • Ability to handle high transaction volumes on a daily basis


Essential Business Experience and Technical Skills:

  • Ability to communicate clearly, timely and professionally both verbally and in writing
  • Ability to provide excellent customer service and relationship management
  • Ability to work in a team environment and assist other areas when needed
  • Ability to perform multiple tasks, set schedules and prioritize to meet both internal and external deadlines
  • Proficient in Microsoft Office software (Excel, Word, PowerPoint)


  • 2-3+ years of relevant experience
  • AAS or BS



Business Category

Group Benefits


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Nearest Major Market: Tampa