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Manager, Benefit Claims Operations

Date Posted: Mar 30, 2019

Location: Tampa, FL, US, 33601

Company: MetLife

Job Location : United States : Tampa : Florida     


Role Value Proposition: 

Global Technology & Operations (GTO) includes over 17,000 associates across 42 countries Service our customers in operations and global customer call centers where we deliver global support services, including global real estate, global corporate security, and global innovation.  This role, for a Manager, Benefit Claims Operations, will be responsible for the administration and servicing of insurance and/or savings plans for clients. Create and maintain plan documents and agreements for new defined contribution plan sales.


Key Responsibilities: 

  • Manages staff and supervisors responding to basic to large and complex client service issues.
  • Manages staff and technology to ensure a consistent approach to deliver accurate, compliant, and efficient documentation.
  • Amend and restate existing documents.
  • Ensure that client, legislative, and regulatory requirements are met.
  • Proactively build strong relationships with a variety of key internal and external partners.
  • Performs other duties as assigned or required.

Essential Business Experience and Technical Skills:


  • High School diplomas
  • 8+ yrs. related experience



  • Bachelor’s  degree
  • 11+ yrs. related experience
  • NASD Series 6
  • Advanced communication skills.
  • Advanced analytical skills.
  • Advanced problem solving abilities. 
  • Strong customer satisfaction focus.


“At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 107643 

Nearest Major Market: Tampa