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Manager, Benefits Calculations

Date Posted: Mar 30, 2019

Location: Tampa, FL, US, 33601

Company: MetLife

Job Location : United States : Tampa : Florida     


Role Value Proposition: 

Global Technology & Operations (GTO) includes over 17,000 associates across 42 countries Service our customers in operations and global customer call centers where we deliver global support services, including global real estate, global corporate security, and global innovation.  This role, for a Manager - Benefit Calculations, will be responsible for delivering high quality solutions and service excellence for our benefits customers. Facilitate a working dialog with clients and internal business partners in order to provide innovative solutions to the needs of our Benefits clients.


Key Responsibilities: 

  • Responsible for managing teams engaged in fielding customer inquiries and responding to queries, complaints, and issues.
  • Manage team of supervisors and individuals ensuring effective billing processes for single product customers.
  • Manage implementation process for accounts ranging from small to large and complex.
  • Performs other duties as assigned or required.


Essential Business Experience and Technical Skills:


  • High School diplomas
  • 8+ yrs. related experience
  • 5+ yrs leading people / projects



  • Bachelor’s  degree
  • 11+ yrs. related experience
  • FINRA Series 6
  • Advanced understanding of products, services, processes, and systems.
  • Advanced customer service skills.
  • Advanced communication skills.
  • Advanced problem solving skills. 
  • Strong customer satisfaction focus.


“At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 107629 

Nearest Major Market: Tampa